The Hosteller Hospitality Pvt Ltd Hiring for Front Desk Manager Job at Kasol Full Time

Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds
Register all incoming guests, ensuring that all pertinent information is obtained and recorded
Ensure that all payments have been made by in-house guests
Accept and record credit card, photo ID information, and other relevant document on guest
accounts and provide change for guests as needed
Close guest accounts at the time of check out and ascertain satisfaction. In the event of
dissatisfaction, research, and attempt to resolve the problem within established guidelines; may
include escalating issues to a Senior Manager
Maintain positive guest relations and anticipate guest needs, respond promptly, and
acknowledge guests at all times
Address and resolve guest complaints and ensure guest satisfaction
Handle guest mail and messages with respect to privacy and professionalism
Document all guest requests, concerns, and communication information to responsible personnel
for proper handling
Have thorough and updated knowledge of the hostel brand and various programs (trips, travel
programs, events, special offers, etc.)
Coordinate with the community manager to get the activity board and daily events updated
Upsell additional facilities and services, when appropriate
Respond quickly to incoming calls, lobby visitors, and team members needing front desk
assistance
Oversee the housekeeping department

Job Type: Full-time

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Rotational shift

Ability to commute/relocate:

• Kasol, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Speak with the employer
+91 8097836675