The Boston Consulting Group Hiring for Scrum Master (Manager) – Digital Products at New Delhi, Delhi Full Time

Full Job DescriptionWHAT YOU’LL DO

BCG’s Digital Products organization is a cross-functional internal organization with strong leadership alignment designed to enable the realization of the benefits of our digital transformation. The organization is set to transform our products, experiences, processes, technology, and ways of working to deliver our clients unrivalled experience of exceptional service, value and flexibility. We are looking for a person to provide the passion and the drive to coach and enable teams and groups to deliver high quality business and customer centric outcomes within our Digital Products organization.

The Scrum Master is change agent that can work with people and teams to help them improve and deliver their best work. You will work with Product Owners and be a key player in managing the work of multiple Squads by maintaining the backlog, facilitating Agile ceremonies and making sure your Squads are practicing true Agile working practices. You will work directly in Squads to advise and oversee performance against KPIs, adherence to Agile practices and opportunities for continuous improvement to help the team work better and smarter. You will be a champion for Agile culture and behaviors, promoting “new ways of working” and Agile principles and practices both at the program level and in your squads.

As a Scrum Master, you will:
Partner with Product Owner to prioritize work through the backlog and manage other scrum artifacts
Reviewing sprint progress to ensure the latest work status is captured and updated as appropriate
Ensuring teams manage work and priorities effectively, all team members are engaged, and all work is captured in the backlog
Enable Squads to realize their mission and objectives and deliver on their OKRs/KPIs
Driving members to anticipate and resolve potential blockers (e.g., resource constraints), and ensuring impediments and blockers are removed or escalated as needed
Ensuring that Squads and Tribes are interacting with dependent stakeholders effectively
Maintaining and updating squad process metrics and artifacts to ensure all squad members – including the Product Owner – communicate to stakeholders accurately and transparently both internally and externally
Measuring squad output over time – e.g. creating burn-down charts
Identify continuous improvement opportunities and best practices to progress the work of the squad
Engaging and partnering with Agile Coaches and Agile CoE to help identify and deliver against training needs to support Agile practices
Observing and engaging with individual Squad members to identify opportunities to improve Agile performance and effectiveness, bringing a continuous improvement and “MVP” mindset to the Squad’s work
Work with squads to embed and reinforce Agile practices and behaviors and ensure their maturity
Working with senior leadership to facilitate and lead Agile ways of working within the squads
Facilitating Agile sprint ceremonies as appropriate including Sprint Planning, Daily Standups, Sprint reviews, Sprint Retrospectives and backlog refinement
Providing thought leadership and constructive feedback to team members to help drive Agile maturity, knowledge and effective communication
Partnering with PO and Agile Coach in coaching the squad to identify practical ways to drive their progress and maturity
Enable the Organization’s new ways of working and embed Agile principles in the day to day
Modelling behaviors to support the organization’s transformation to a new way of working
Assessing squad members and stakeholders in adopting agile ways of working
Actively curate a culture supportive of continued learning, transparency and empowerment
Collaborating with other leaders in the Digital Products organization and the Agile Center of Excellence (e.g. Agile Coaches, Scrum Masters) to further drive organizational change

YOU’RE GOOD AT

Living agile culture and values and spreading your passion for them among other teams
Supporting people, regardless of seniority, to adjust to and embrace scrum ways of working
Sharing and transmitting passion and in-depth knowledge about Agile principles and are excited to embed them across the organization
Applying innovative and creative thinking to solve complex problems and get things done
Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
Problem solving difficult and complex problems, typically within ambiguous and non-structured settings, and transforming obstacles into big opportunities
Discerning what is and what is not, influencing others to follow the correct path, even if they want to experiment “different scrum”
Developing relationships, engaging and influencing stakeholders broadly, including senior leaders, to direct business outcomes
Communicating with empathy and influencing others broadly within your area of responsibility
Being an agile role model: you work collaboratively, you show courage, you take responsibility, you have confidence, you speak out, you are creative, and you simplify
Interacting with others with excellent people management skills: listening, motivating, observing, giving and receiving feedback helps individuals and teams grow

YOU HAVE THE ABILITY TO
Embed and foster Agile ways of working at the Squad level by enabling effective teaming, and address dependencies and impediments impacting the Squad’s work
Proactively advise, facilitate, and coach your Squads
Draw on substantial experience working with or as part of Agile teams and be viewed as a subject matter expert on core Agile methodologies and ways of working across the Tribe
Draw on best practices and develop creative solutions to address challenges facing Squad
Strategic understanding of how Squad priorities and output impact Tribe, function, and enterprise success; in depth understanding of relevant organizational processes, context, procedures, and systems; and strong understanding of core business and tech concepts driving the Squad’s work
Use experience and training to proactively and independently address challenges facing Squad, with limited support from Agile Coach
Use data, observation, and analytical skills to proactively identify opportunities for continuous improvement in Squad teaming and delivery, develop proposed solutions, and share knowledge and best practices across Squads
Devise creative and viable solutions to complex challenges facing Squad, including impediments and inefficiencies with ambiguous causes (e.g., identifying causes of perpetual delays), leveraging the Agile Coach as needed
Develop relationships of trust with Squad members, Product Owner, and other key stakeholders (e.g., Chapter Leads, other Scrum Masters) to advance the Squad’s work
Proactively and effectively communicate, persuade, influence, and negotiate on behalf of Squad in dealing with Tribe stakeholders to address interdependencies and impediments
Ability to navigate the wider organization to solve blockers and impediments to enable the Squad’s ways of work
Have developed exceptionally high emotional intelligence and people skills to be able to understand group dynamics and not be afraid to raise issues and drive change to remove impediments from Squads
Mentor and guide Scrum masters as needed
Own core accountabilities and decisions
Refine existing and develop new processes to support the team
Coach individual Squad members to drive continuous improvement and support new ways of working
Drive change within Squad and be a top contributor to the Squad’s success

YOU BRING (EXPERIENCE & QUALIFICATIONS)

Total 6+ years’ relevant Agile experience (e.g.,Scrum Master, Agile Coach/ Mentor) in 1 or more organizations
Agile Certifications, preferably Scrum.org (PSM I + PSM II) or Scrum Alliance (Certified Scrum Master)
Bachelor’s degree in computer science, information technology, or a relevant field preferred
Deep understanding of agile software delivery, the path to production and other operational aspects
Deep knowledge of other Agile frameworks (Crystal, XP, DevOps etc.)
Extensive Experience with JIRA / Confluence or other software to manage agile programs
Practical knowledge of various coaching tools in team management
Good understanding of technology enabled business transformation, Digital transformation, Organizational transformation, delivering enterprise-level IT and Digital projects
Exceptional communications and stakeholder management skills
Experience in consulting is a plus

YOU’LL WORK WITH

BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.