Full Job Description
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow’s possible.
Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.
Engineering IT support Engineer Job Description
Job brief
We are looking for a competent IT4E Engineer ( IT for Engineering) to provide fast and useful IS/IT RUN assistance on Engineering workbenches to the engineering teams located at Thales Bengaluru, both to help engineers in IS/IT procedures and in engineering tools usage (first level of assistance).
Will be the point of contact of the French IS/IT Engineering teams and local IS/IT teams at Thales Bengaluru.
Will answer queries on IS or Engineering technical environment issues and offer advice to solve them.
Must have good technical knowledge and be able to communicate effectively and with methodology to understand the problem, find the root cause(s), explain its solution, and contribute to solve the issue.
Responsibilities
Serve as the first point of contact for AVS engineering teams seeking ISIT assistance
Install and configure Thales WB engineering software and functions according to specifications
Walk in engineering teams through the problem-solving process
Direct unresolved issues to the next level of support IS Indian team or Engineering IS/IT French team
Provide accurate information on IT products or services
Pass on any feedback or suggestions by engineering teams to the appropriate internal support team
Provide orientation and guidance to users on how to operate new software or how to use Thales processes
Assist to the Daily & StandUp meetings with the IS/IT French team
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!