Full Job Description
ABOUT TEMENOS
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE TEAM
Product Analysis and Customer Support as the name indicates, provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS
KEY RESPONSIBILITIES
Take ownership of specific client support project
Work closely on client issues raised as a part of day to day business operations
Working on a efficient resolution for all issues within the boundaries of determined SLAs
Being innovative and inculcate out of the box thinking abilities to troubleshoot issues
Analysing the understanding the various client requirements and articulating it to the development teams effectively
Taking the lead in resolving the production blockers
Be on call for supporting clients on production issues on need basis
Eye for details in terms of identifying problem areas and work effectively on them
Work with Business development, business analysts, SME’s to understand business requirements and ensure development outcome meets those needs
Review of peer work as well as be a guide to uplift the junior peers
Validating and testing of new developments to attain expertise in the product functionalities
Continuous upscaling of knowledge and staying updated in terms of Business Knowledge
Continuous upscaling of knowledge and staying updated in terms of Business Knowledge
SKILLS & EXPERIENCE
MBA with 2 to 5 years of relevant experience in one or more of the following
Fund Accounting, Hedge Accounting, Financial Accounting, and Investment Banking or in the Financial Services sector
Hold your own in a conversation with a team of Business Analyst, Product Owner, Architect, Project Managers and Developers
Be someone who has an eye for detail, an inquisitive mind and an ability to extricate requirements using a variety of methods
Quickly gain an understanding of our organization and culture as well as our controls, processes
Demonstrate analytical skills to understand and knowledge sharing of complex information & Able to work on multiple streams of work
To work collaboratively with other Juniors and ability to scale up in managing them
Strong Account Knowledge. Fund accounting experience for large Indian AMC’s or from MNC administrators, global custodians, hedge funds also can be considered
Multifonds Fund Accounting working knowledge is an added advantage
Knowledge of the entire workflow in a typical Mutual Fund Business.
Knowledge on SQL and data extraction from tables is an added advantage
Location – Bangalore
WHY TEMENOS
You will work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
You will experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
You will be part of a team that values integrity; we support each other and keep our promises.
You will be able to work freely, flexibly and true to your authentic self; we champion diversity.
You will be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
You will experience what we call – Temenosity!
We value applications from people from all walks of life; if you are excited to be part of our journey and want to make a real impact, we would love to hear from you.