The Who, What, Where and Why
Twilio is growing rapidly and seeking a Technical Support Engineer to join the Customer Interfaces team, supporting our customers’ use of our Console platform, and help customers manage their Twilio products, services, and accounts. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s customer interfaces.
Who?
Twilio is looking for a customer focused Technical Support Engineer with demonstrated track record of providing excellent customer or technical support. We seek someone with:
What?
As a Technical Support Engineer, you will:
Why?
Twilio Support is unlike no others. We not only provide technical support but also world-class hospitality to our customers. We wear our customers’ shoes every day and make sure the customers’ voice is heard by our Product and Engineering team.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. We only succeed at Twilio when our customers succeed. An outstanding customer experience with both our products and our service is an integral part of why customers choose Twilio, and your role is critical in ensuring the success here.
Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we’re dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.
Where?
This position can be based out of our Outer Ring Road in Bangalore. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.