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Technical Lead/Sr Technical Lead- Billing Solutions & Control Job at Gurgaon Full Time
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Role Profile
Role title:
Technical Lead/Sr Technical Lead- Billing Solutions & Control
Colt Level:
PT1 / PT1 (Core/Advance)
Business Unit:
Cash Management – Billing (CFO)
Reports to:
Sr. Manager – Billing Improvements
Location:
Gurgaon/Bangalore, IN
Role purpose
At Colt we are changing the perception of our business and industry sector. As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level.
Colt provides world-class network and communications services to information–intensive businesses across Europe, Asia and North America. With local market understanding and global reach – Colt is big enough to deliver and small enough to care.
Role Purpose:
· To rightly understand the billing requirement of customers for electronic invoicing.
· To provide key technical expertise on invoicing solutions to the team and to be an electronic invoicing expert
· To ensure quality is maintained across invoice deliverables.
· Identify process improvement opportunities
· Keep a track of operational KPIs and trend
Key accountabilities
Involvement in the design or modification of Kenan system. Interacts with the business stakeholders and subject matter experts in order to understand their problems and needs. Gathers, documents, and analyses business needs and requirements.
· Represent Billing & Revenue Realization team in various Colt projects, billing projects, and support minor enhancements for billing
· Monitor complete invoicing solutions along with installation, test plans and results of tests and ensure they are fit-for-purpose and up to COLT agreed standards
· Ensure that the billing requirements are fulfilled in the project, review designs for changes to billing and other systems’ and processes that impact billing
· To acquire a good working knowledge of the different COLT country set-ups and requirements and to gain an understanding of the COLT billing model.
· Update process documents, train users, and provide post go-live support
· Ensure planning and tracking of scheduled activities in a well-defined, structured manner
· Ensure timely, regular and structured communication to all impacted stakeholders at all given times
Key performance indicators (financial and non-financial)
- Quality of work deliverables
- Timeliness of deliveries
- Innovation/ Technology and Thought Leadership
- Delivery of cost effective and optimal solutions
- Adherence to processes
- Continuous improvement in delivery methodology/ efficiency/ productivity
Relationships and key contacts
- Project implementation teams
- Billing Functional SME teams
- Architecture and Solution Design teams
- Customer Service teams
- Product Teams
- Pricing Teams
Role specific requirements
Skills & Experience
Mandatory Skills
- Excellent understanding of electronic invoicing concept. Hand on with XML,Edifact and other invoicing prctices.
- Working knowledge with vendors like Tungsten/Ariba/Chrous etc and experience on converting business requirements to technical specifications and vice versa
- Good Knowledge of Billing Operations activities
- 8-10 Years of total experience with minimum 5-6 years of relevant usage and configuration experience on Kenan Billing platform
- Hands-on experience in SQL, Microsoft Excel.
- Business Analyst / Project Management
Desirable Skills
- Kenan Billing System 2.x and above (preferably 4.x) of Amdocs, Kenan Arbor/BP
- Good understanding of Kenan architecture, usage, configurations and tables
- Technical and functional knowledge of other retail billing systems, wholesale billing systems and Mediation systems
- Experience as business analyst or data migration specialists in billing implementation projects
Person specification
- Good communication including high-level of spoken English & good document writing skill.
- Experience of working to tight deadlines.
- Strong inter-personal skills, with experience of facilitation / negotiation
- Self-disciplined and focused with good time-management and multi-tasking skills
- Strong team player with ability to train and lead others
- Ability to participate in technical discussions on high/low level design and process
Qualifications
Minimum qualification – B.E., B.Tech, MCA
Behaviours
Colt Values & Behaviours
Others
- Be aware of colt information security, business continuity, quality and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.
- Identify risks related to process and information security and treat/ mitigate the same as appropriate
Document control
Version/Data
Reason for change
Author
Reviewer
Authoriser
V2 – 15th of Nov 2016
Security info added
Andy Cross
Roxana Dobrota
Anuj Mathur
V3-12th of March 2018
Change of Reviewer and Authoriser
Andy Cross
Neha Rathi
Alex Fox
What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are:
•Flexible working and relaxed dress code
•Two days annually to spend on volunteering opportunities
•Pension and insurance options
•Access to a virtual business school for on-going learning
•Business mentoring
•Discounts with local hospitality and retail providers