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Technical Lead – Service Delivery (Bandwidth Planning) Job at Bangalore Full Time
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Role title:
Technical Lead ( Service Planning & Routing (L2 )
Function:
Chief Operating Officer (COO) – Service Delivery
Reports to:
Manager, Service Delivery
Location:
Bangalore – India
Role purpose
At Colt, we are changing the perception of our business and industry sector. As part of this transformation, we are growing new services and teams to facilitate and drive the business to the next level.
Colt provides world-class network and communications services to information–intensive businesses across Europe, Asia and North America. With local market understanding and global reach – Colt is big enough to deliver and small enough to care.
The candidate will be responsible to understand the Customer requirements mentioned in Order and need to perform thorough check/feasibility including end to end capacity check during planning, in addition to Layer 2 transmission planning coordination with various teams like CST/ Engineering / Capacity Management is must . Gather and analyse Customer specific requirements and based on those inputs plan the services on different platform like SDH / PDH / DWDM (Optical) / MSP / ATM / DSLAM Networks and NGN networks as per routing guidelines/deployment rules .
Candidate will be responsible to lead complex customer projects. He/she is expected to have technical expertise on current platforms and processes so that he/she works as Subject Matter Expert (SME) within the team. The person will be responsible to lead escalations and must demonstrate Colt values at all stages.
Need to be familiar with multiple applications used within Colt like Siebel , XNG , XTRAC , Google earth (.KMZ) etc..
Key accountabilities
Section 1 – Core Tasks
- Planning of circuits over COLT’s PDH / SDH / DWDM / MSP / Ethernet / NGN / DSLAM based Networks, against customer contracts
- Ensure KPI conformance > 99%.
- Maintain a high quality of output and ensure completion of tasks with a target of zero errors.
- Real time closure of Order Handling System, Siebel & XTRAC (workflow tools) tasks.
- Real time updating XNG Database Systems.
- Interfacing with peer groups within SD teams.
Section 2 – Additional Responsibilities
- Transitioning of tasks from EU to India as per defined plans
- Managing escalations / issues on daily basis.
- Perform quality check and drive initiatives to improve quality / accuracy at provisioning stage.
- Handling complex solution related deliveries like Wave,NGN Packet & Ethernet VPN/ Bespoke etc.
- Leading & executing delivery projects and migration projects.
- Leading weekly calls with stakeholders in IN & EU.
Key performance indicators (financial and non-financial)
- Good knowledge of Transmission- Layer 2, Fiber Optics, PDH / SDH / DWDM / Ethernet / EoSDH and EoMSP
- Ensure 100% of Quality of deliverables / On time delivery
- Experience in Planning / installations & commissioning / testing / NOC environment (on PDH / SDH, DWDM,and EoSDH)
- Good knowledge of various interface used to deliver Data, Voice and IP based circuits on transmission network.
- Knowledge of Ethernet, TDM and IP principles and practices
- Excellent customer facing skills / Good time management skills
- Good working knowledge on MS – Office (Word, PPT & Excel) and other tools used for day 2 day administrative tasks.
- European language awareness like German or French will be preferred.
Relationships and key contacts
Country Service Delivery teams, Order Processing, Capacity Planning Teams, Service Assurance / Engineering Teams , Sales , CST
Role specific requirements
Skills & Experience
- The ideal candidate with 8-11 years of relevant industry experience in Planning (Access and Core Network) ..Good understanding/Knowledge on installations & commissioning / testing / NOC environment (on PDH / SDH, DWDM and EoSDH), and have practical experience of Bandwidth provisioning and testing. Knowledge on MSP & NGN technologies will be preferred.
- Excellent knowledge of Transmission, Ethernet / DWDM / OTN / MSP / M MSP / DSLAM Networks / NG Packet Network Technologies.
- Excellent understanding of Metro-Ethernet technologies and MPLS based L2 VPN services (Ethernet P2P or P2MP)
- Good knowledge of various interface used to deliver Data, Voice and IP based circuits on transmission network.
Behaviours
Resulted Oriented and good team player
Qualifications
Graduate Engineer in “Electronics & Communication” engineering
Others
- Working Hours : Will be required to work in shift environment (covering India and EU shift timings)
- Travel Requirements: As per Business needs. Should possess a valid Passport
- Be aware of colt information security, business continuity, quality and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.
- Identify risks related to process and information security and treat/ mitigate the same as appropriate
Document control
Version/Data
Reason for change
Author
Reviewer
Authoriser
V2 – 15th of Nov 2016
Security info added
Andy Cross
Roxana Dobrota
Anuj Mathur
V3-12th of March 2018
Change of Reviewer and Authoriser
Andy Cross
Neha Rathi
Alex Fox
What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are:
•Flexible working and relaxed dress code
•Two days annually to spend on volunteering opportunities
•Pension and insurance options
•Access to a virtual business school for on-going learning
•Business mentoring
•Discounts with local hospitality and retail providers
We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace