Tech Mahindra Ltd Hiring for Team Leader – Operations at Pune, Maharashtra Full Time

Full Job DescriptionCompany descriptionTech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates and the society to Rise. We are a USD 5.1 billion organization with 126,200+ professionals across 90 countries helping 1058 global customers, including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, Blockchain, Cybersecurity, Artificial Intelligence, and more, to enable end-to-end digital transformation for global customers. Tech Mahindra is one of the fastest growing brands and amongst the top 15 IT service providers globally. Tech Mahindra has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World’ by Corporate Knights. With the TechM NXT.NOW framework, Tech Mahindra aims to enhance ‘Human Centric Experience’ for our ecosystem and drive collaborative disruption with synergies arising from a robust portfolio of companies. Tech Mahindra aims at delivering tomorrow’s experiences today, and believes that the ‘Future is Now’.We are part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federation of companies with 260,000 employees in over 100 countries. It enjoys a leadership position in farm equipment, utility vehicles, information technology and financial services in India and is the world’s largest tractor company by volume. It has a strong presence in renewable energy, agriculture, logistics, hospitality and real estate. The Mahindra Group has a clear focus on leading ESG globally, enabling rural prosperity and enhancing urban living, with a goal to drive positive change in the lives of communities and stakeholders to enable them to Rise.Job description· Must be a Graduate· Experience of 2+ years in “Team Lead” Role in a Domestic / International BPO is a mandate.· Last experience should be from BPO Voice/Email/Chat processOther Skill Required· Excellent verbal & written communications skills in English (Equivalent to Versant 4 and above)· Strong understanding of and experience in handling in domestic BPO operations· Should have collaborative skills as this role calls for partnership with training and the quality teams· Strong people orientation· Excellent facilitation and presentation skills· Ability to interact with clients and represent details at an process level· Should be able to establish relationship with operations team and clients to receive feedback on Operations and delivery· Must have proficiency with various software applications programs including Microsoft Word, Excel & Power PointJob Type: Full-timeSalary: ₹250,000.00 – ₹300,000.00 per yearCOVID-19 considerations:All employee has to wear Mask, Working Place is sanitized and other precautions are also followed.Ability to commute/relocate:Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)Education:Bachelor’s (Preferred)Experience:total work: 1 year (Preferred)Work Remotely:No