Tech Firefly Hiring for Customer Service Executive Job at Mumbai Full Time NEW

• Join the fastest growing multinational company promoting extensive internal growth
• Be part of an open and friendly American work culture
• Work on a set of clearly defined goals to achieve set targets

The Employer
Tech Firefly is a next generation technology solutions company that specializes in solving the business challenges for our clients. Our solutions include Content Management, Localization, Software QA, Testing Hardware and IoT Devices, Customer Care, Tech Support, providing Customer Experience insights and advanced managed services including Blockchain solutions.

Requirements:
The primary responsibilities of a Customer Service Executive would be :

• Answer calls professionally to provide information about products and services, take/ cancel appointments, or obtain details of enquiries.
• Keep records of customer interactions and transactions, recording details of inquiries and meetings as well as actions taken. Process appointments, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers requests.
• Follow up with the sales team to get feedback on appointments.
• Help the company in improving the overall client servicing experience

The Profile

• You have at least 2 year experience in the Customer Service & Finance Industry
• Must have an experience in Finance & Insurance Domain
• You have excellent communication and interpersonal skills, with the ability to interact and build credibility across all levels of the organisation.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are highly goal driven and work well in fast paced environments

Other Important Details:

• Location: Vashi, Navi Mumbai
• Shift Time: 9:00PM to 6:00AM IST
• Date of Joining: Immediately
• Experience: 2+ years
• No Relocation Candidates outside Mumbai