TeamViewer GmbH Hiring for HR Shared Services Analyst – Bilingual Arabic at Navi Mumbai, Maharashtra Full Time

Full Job Description
Company Description
Founded in 1934, Parker Drilling provides advanced drilling solutions to the energy industry. We are a technically innovative company providing worldwide drilling services, rental tools and project management, including rig design, construction and operations management.

Job Description

The HR Shared Services (HRSS) Analyst is responsible for providing comprehensive HR transactional support and coordination related to a wide variety of HR activities within Parker Drilling’s Global HR Shared Services team. Primary areas of responsibility include data management of new hire onboarding, employee status changes, employee termination activities, and ad hoc HR and Payroll reporting, within pre-defined service level agreements (SLA’s). This position works closely with HR and Payroll departments, employees, and management. This position may at times also support special projects within the HR and HRSS organizations. The HRSS Analyst collaborates with internal personnel to improve processes, implement changes to HR processes or programs in order to maximize efficiency.

Duties, Responsibilities & Key Tasks:
Serves as a member of the HRIS/HRSS Team to plan, design, develop, and continuously evaluate HRIS/Payroll functions, programs, policies and service delivery in order to achieve overall department and organizational goals
Fluent in Arabic and English (written and verbal), and be able to effectively communicate with employees, management, customers, and vendors
Serves as client contact and responds to difficult client needs and questions to improve the client experience
Manages portions of projects, including reviewing the work of other HRSS Analysts and Specialists
Develops and assists in communication, training and implementation of new systems, processes and system upgrades.
Analyzes, reviews and maintains accurate HR data via case management system and HRIS
Contributes to integrity of HR data by performing periodic reviews and updates where necessary
Creates ad-hoc reports, HR and other functional dashboards, automating the delivery where possible.
Processes employee documentation for functional area according to established procedures.
Quickly and accurately, resolves HR Cases in a professional, sensitive, customer-focused manner in accordance with company policies and procedures.
Participates in User Acceptance Testing. Develops business needs analysis to provide justification for changes and communicates efficiently the business requirements to technical resources and others as required.
Strengthens and maintains relationships with team members, clients, suppliers, and others in HR to provide best in class service, and drive performance.
Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Corporate Compliance Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest ethical and professional behavior
Complies with all company policies and procedures
Other duties and special projects as assigned

Qualifications

Education / Qualification:
High School Diploma or equivalent required
Bachelor’s degree from an accredited university preferred

Experience:
At least 1 years’ background in HR operations required

Technical Skills:
Experience in HR case management systems highly preferred
Experience with Oracle HCM or other HRIS preferred

Administrative Skills:
Experience with various Content Management tools (i.e., SharePoint) preferred
Proficient in MS office products to include Word, Excel, PowerPoint, and Outlook
Possess sound reasoning skills and have the ability to follow directions
Exceptional organizational skills with attention to detail and accuracy
Demonstrated commitment to maintain confidential data & work in a team.
Ability to analyze situations and interpret facts to make decisions and resolve problems
Ability to manage multiple simultaneous tasks with minimal supervision
Support HRSS Leadership in additional activities specific to HR Shared Service

HSEQ System Requirements:
ITS operates an Integrated Management System (IMS) at all operational facilities to meet their business, legal and moral HSEQ obligations. All personnel are required to work in full compliance with the requirements set out in the ITS Group IMS, this will include as a minimum.

Ensuring that work is carried out in compliance with company Quality, Health Safety and
Environmental policies and procedures.
Not undertaking any task for which authorization and/or training has not been given.
Ensuring the highest standard of workmanship produced is in accordance with the company expectations and as per customer, regulatory standards and specification.
Promoting good health, safety and environmental practices throughout all company activities.
Wearing the assigned Personal Protective Equipment required.
Taking care to prevent harm to themselves, colleagues and others and the environment that may be caused by our acts or omissions.
Keeping the work area neat, organized & free of trip and other hazards.
Reporting hazards in plant, equipment and other work place, or short comings in the existing controls, to a superior without delay.
Supporting continual improvement of the integrated management system by expressing better and safer ways to perform tasks and improve policies and procedures.
Participate in HSEQ training required to meet minimum identified for position undertaken

Position competencies

Initiating & Driving Change • Acts as a catalyst for and takes responsibility for leading, directing, and managing organizational change • Develops new insights into situations and applies innovative solutions • Creates work environment that encourages creative thinking and innovation • Drives step changes in how the company operates • Understands how to change and addresses not only systems and processes, but also cultural aspects of change • Is good at bringing the creative ideas of others to market • Develops a change strategy that includes milestones and timelines • Accurately assesses the potential barriers and resources necessary for change initiatives • Understands and supports the need for change • Envisions and articulates the intended result of the change process • Provides direction and focus during the change process • Helps to generate support of the changes throughout the organization • Identifies and enlists allies who support the change process • Provides resources, removes barriers, and acts as an advocate for those initiating change
Result Focused • Establishes clear, specific performance goals, expectations, and priorities • Can be counted on to exceed goals successfully • Is constantly and consistently one of the top performers • Very bottom-line oriented • Steadfastly pushes self and others for results • Navigates quickly and effectively to resolve problems and obstacles • Persists to complete tasks / responsibilities, even in the face of difficulties • Develops a sense of urgency in others to complete tasks • Operates with personal ownership and looks for ways to improve performance all the time • Challenges him- or herself and others to raise the bar on performance • Focuses people on critical activities that yield a high impact • Holds self and others accountable for delivering high-quality results on time and within budget (e.g., models high work standards and demands the same from others)
Team Work • Blends people into teams when they are needed • Creates strong morale and spirit in his/her team • Shares wins and successes • Fosters open dialogue • Lets people finish and be responsible for their work • Seeks consensus among diverse viewpoints as a means of building group commitment • Defines success in terms of the whole team • Creates a feeling of belonging in the team • Values the contributions of all team members • Creates an environment that encourages open communication amongst team members • Creates an environment that encourages collective problem solving amongst team members
Customer Focus • Is dedicated to meeting the expectations and requirements of internal and external customers • Gets first-hand customer information and uses it to understand customers’ business issues and needs for improvements in products and services • Acts with customer in mind • Establishes and maintains effective relationships with customers and gains their trust and respect • Genuinely enjoys working with customers to build long-term partnerships • Creates a sense of customer focus throughout their team/ department/ business unit

Physical demands and work environment

Use repetitive wrist, hand or finger movements at a computer.
Ability to work as a team, communicate and interact with others in a professional manner, and consider alternative and diverse perspectives.
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