TE Connectivity Hiring for MGR I APPLICATION DEVELOPMENT at Bengaluru, Karnataka Full Time

CRM/Salesforce Manager position is responsible for leading and driving a team of Technical leads, Project Managers, business analysts, and developers. This position is also responsible for Competency development, People Development, talent management and retention. The position requires strong execution mindset and significant influencing skills to drive alignment and standardization of sales and customer care priorities for 9+ businesses.

We are particularly interested in individuals with a strong understanding of CRM business processes and large scale Salesforce.com implementation experience. Salesforce.com is used by Marketing, Sales and Service functions in all TE Connectivity business units globally with nearly 2,500 users.

What your background should look like:
Primary Responsibilities:

• Responsible for leading and driving India Digital Sales team consisting of tech leads, business analysts, and developers. Day to day supervision of team members (including touch points with our Bangalore Digital Commerce delivery center partners)
• Provide program/project leadership, driving project activity to successful outcome.
• Contribute to TE”s business goals, IT strategic plan, and internet technologies and trends to help define and implement the eBusiness strategy.
• Establish and consistently improve internal processes. Conduct benchmarking activities and drive key success metrics.
• Work with a variety of vendor platforms and custom developed solutions.
• Provide leadership to team and ensure overall strategic focus, mission, and culture is in line with expectations.
• Partner with various teams including development, offshore support, operations, database, network and security to design and implement systems.

Competencies & Experience Required/Desired:
Required

• Around 10 years IT experience implementing Salesforce.com domain solutions with at least 5 years leadership experience managing people and delivering results through others.
• At least 3 years’ hands-on experience with Salesforce.com platform
• Experience implementing Salesforce.com in large-scale, global environment and other CRM applications in complex technical environments
• Seasoned professional, with program/ project management skills with ability to support multiple simultaneous projects. Managing cross-functional teams. RFP, SOW preparation.
• Experience in Agile/Scrum development methodology
• Salesforce admin or developer certification is plus
• Manufacturing and/or engineering industry experience preferred
• Need to be well versed in vendor management, structuring FTE/Vendor teams focused on optimal cost amortization across multi-year budgets, employee engagement and delivery dynamics in multi-vendor models
• Excellent organization, verbal / written communication. Must be able to build relationships and communicate technology direction effectively to peers, developers and other IT teams.
• Must be able to occasionally travel worldwide and flex daily work schedule to allow for time-zone differences for global team communications.

Educational Required/Desired:
Bachelors degree in Computer Science, or Engineering OR equivalent experience and knowledge required, MBA is preferred

Position Justification

Position is part of Digital Sales team. It is aligned to TE’s focus on Digital Transformation of the organization and establishing offshore competency center.

Competencies

Building Effective Teams

Motivating Others

Managing and Measuring Work

Values: Integrity, Accountability,Teamwork, Innovation

SET : Strategy, Execution, Talent (for managers)