TE Connectivity Hiring For CUSTOMER SERVICE SPECIALIST II at Pune, Maharashtra Full Time

TE Connectivity’s Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company’s products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE’s Extraordinary Customer Experience strategy.

Responsibilities

1. Order Management – Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review , shipment processing, invoicing & logistics coordination.

2. Commercial Management: maintaining price lists & quotations of all accounts.

3. Sales Management: forecasting, pipeline analysis & mapping sales performance.

4. Project management: Participates effectively in quality improvement projects and promotes co-operative effort between all departments and internal customers.

5. Customer visits: Representing TE at leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support , returns , credit/debit AR & logistics co ordination

6. Management Reports: To support SCM & demand controllers in collating information regarding orders, deliveries ,required fluctuation/shortages/increase in demand follow-ups.

7. Stake holder management: To coordinate with global and local functions & Support the manager & Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management & fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders

8. Situation handling: Evaluates situations that impact operations and decide level of support and response required.

EDUCATION/KNOWLEDGELong Description

• Any Graduate degree

CRITICAL EXPERIENCE

• 5+ years of experience
• Extensive transactional working experience in manufacturing industry under CS / Supply chain.
• Experience of effective collaboration in multiple regional teams set up & stake holder management
• Previous experience from automotive / service industry preferred.

COMPETENCIES

• Expert functional/domain knowledge in order management, forecasting, supply chain, inventory & freight management
• Hands on experience of SAP transaction codes.
• Knowledge of MIS Reporting and Analysis tools such as: Microsoft excel, power BI, tableau
• Knowledge of lean, six sigma principles / tools

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With more than 85,000 employees, including over 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

Generous 401(k) Plan

Tuition Reimbursement

Benefits start on day one

Charity Donation Matching Program

Competitive Paid Time Off

Employee Resource Groups

Employee Stock Purchase Program

Healthcare for Associates and Families

Health and Wellness Incentives

Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

EOE, Including Disability/Vets