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Information Technology

Tata Consultancy Services Looking for service managment at Kolkata, West Bengal, India Full Time

JD for Service Managment

Must-Have**

(Ideally should not be more than 3-5)

  1. Overseeing the implementation, maintenance, and continuous improvement of IT service management processes
  2. Designing and optimizing ITIL processes
  3. Providing guidance and support to Level 1 and Level 2 support teams.
  4. Analyzing performance metrics to identify areas for improvement.
  5. Ensuring compliance with industry standards and best practices.
  6. Collaborating with other IT teams and stakeholders to align ITSM processes with business objectives and priorities.

Good-to-Have

  1. Strong communication, analytical, and problem-solving skills
  2. Expected to have a deep understanding of IT service management frameworks and methodologies such as ITIL (Information Technology Infrastructure Library).
  3. Should be able to analyze current processes, identify areas for improvement, and implement changes to enhance efficiency and effectiveness

Job Overview

  • Date Posted:
  • Job Title: Tata Consultancy Services Looking for service managment at Kolkata, West Bengal, India
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