Tata Consultancy Services Looking for Service Desk Analyst at Chennai, Tamil Nadu, India Full Time

TCS IS HIRING FOR Service Desk Analyst

ROLE: Service Desk Analyst

Experience Range: 6 to 8 yrs(Relevant)

Location: Chennai/Bangalore

JD:

Must-Have:

• Graduate in Engineering or Computer Sciences, or equivalent experience.
• ITIL v3 Foundation certification
• There is a range of administration task within this role.
• Act as a single point of contact for phone calls, emails, chats and self service tickets from staff regarding IT issues and queries.
• Troubleshooting IT related problems from software/applications to hardware, such as desktops, laptops, printers and iPhones.
• Troubleshoot basic issues operating system, network, email and shared resources like network shares, printers etc
• Installation of all applications and resetting passwords to all enterprise applications.
• Log all customer contacts in CRM tool and take ownership of incidents.
• Escalate unresolved calls to various application & infrastructure support teams
• Participate in enterprise application release/maintenance activities
• Closely monitor and meet ticket SLA targets
• Experience with client facing engagements
• Excellent soft skills, verbal and written communication skills
• Time management skills are a must; as well as the ability to be flexible and creative
• The IT Service Desk Analyst will be the first point of contact for providing technical support.
• The successful candidate will require an aptitude for working with applications/computer systems/handheld devices and to undertake analysis, diagnosis and resolution of issues which may range from straightforward to more complicated technical issues.

Interested candidates pls share your cv to mailid: [email protected] with subject “ Service Desk Analyst” for further Discussion.