Tata Communications Looking For Jr. Team Member – IT Operations at Pune, Maharashtra Full Time

Job Family Descriptor Drive regular operations and maintenance of IT infrastructure, applications and database including delivery of infrastructure projects. Conduct annual planning for the application support team, Provide 24 x 7 Infrastructure and Application support to fulfill customer needs and requirements. Drive incident, problem, change, release, configuration, availability and capacity Management w.r.t. IT Applications and Infrastructure. Drive management of SLAs related to Service Requests, Incidents and Business Processes ( billing, mediation etc.). Gather requirement from business and assist with creation of solutions to meet operational needs. Drive and monitor the Service Help Desk System (SDP) to ease resolution. Deliver user documentation where required. Quantify and analyze the service requests and incidents raised. Liaise with the business to evaluate reduction of the no. of tickets raised. Drive creation of standard reports/formats where possible. Share periodic projects status with relevant stakeholders. Coordinate with the corporate security teams for all IT related security activities. Monitor, drive and track the compliance audit process for IT applications in coordination with the IT governance team on aspects such as SOX audits, security audits on databases and software licenses. Carry out regular antivirus and spam ware management. Broad outline of the Role Is able to apply broad knowledge of specific professional/operational practices.

Checks for problems in existing systems and modifies work processes following defined procedures.

Operational role responsible for achieving day-to-day objectives.

Works under direct supervision

Education : BTech or Diploma

Experience: 0-2 years Purpose – Broad objective of the role Operating Network – Key External Operating Network – Key Internal Size and Scope of Role – Financial Size and Scope of Role – No. of direct reports Size and Scope of Role – Total team size Size and Scope of Role – Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills