Tata CLiQ Looking for Category Manager – Handbags at Mumbai, Maharashtra, India Full Time

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Electronics, Home & Beauty.

TATA CLiQ Luxury

Adapting to the changing definition of luxury in India – one that reflects contemporary values of thoughtfulness, authenticity, timeliness, and quality – Tata CLiQ Luxury is focused on enhancing its luxury experience by embracing the principles of Slow Commerce. Attention shifts to the finer details – to craftsmanship and heritage and the tranquility and value of an experience, where browsing is a delight, and quality is nurtured. As India’s premier luxury lifestyle platform, we strive to offer a superlative experience through a careful curation of brands, mindfully developed brand stores, luxury delivery and unboxing experiences designed to bring luxury shopping to the customer’s doorstep, and personalized privilege programmes, managed by attentive relationship managers. Tata CLiQ Luxury offers premium & luxury brands across a range of categories, including Accessories, Beauty & Fragrances, Fashion, Handbags, Home, Sneakers & Footwear, Stationery and Watches and Gourmet Foods.

Do explore the website https://luxury.tatacliq.com/luxury or Download the app to know more

Responsibilities

Category Managers at TATA CLiQ Luxury own the growth, P&L and customer experience of the category they have been assigned to. Key roles and responsibilities include:

• Building & Executing the Category Strategy: Develop 1-Year/3-Year growth, efficiency, profitability & customer experience strategy along with weekly/monthly execution plans. This would necessitate working closely with internal cross-functional stakeholders across Marketing, Site merchandising, Operations, Analytics and Product teams as well as building & maintaining excellent relationships with the relevant brands/sellers
• Building selection: Determine ever-evolving customer needs, monitor local and global trends & grow selection to cater to those via onboarding necessary brands & sellers
• Demand generation: Work with marketing teams (TATA CLiQ Luxury and brand) to come up with innovative promotions as well as to get support for marketing campaigns
• Listening to the voice of customer: Gather actionable insights from various sources where customers share feedback (quantitative and qualitative), e.g.: NPS surveys, customer service calls, return reasons with the eventual objective of delighting customers during each step of the order journey

Skillsets

• Strong bias for action alongside strong interpersonal, communication, and collaboration skills
• Ownership to drive necessary initiatives end-to-end and ability to manage multiple, competing priorities simultaneously
• Advanced proficiency with MS PowerPoint, MS Excel (SQL preferred)
• Strong analytical skills with proven ability to interpret data and link category management data to retailer/business scenarios
• Excellent written and verbal communication skills

Qualifications

• MBA from a reputed institute
• 3-6 years of relevant category management experience preferred

The opportunities we us have are perfect for highly motivated and talented candidates.

We are looking for candidates who have strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results.

So QUiQ – PiQ – CliQ before the opportunity is missed