TATA Capital Hiring For Regional Collections Manager – X bucket at Lajpat Nagar, Delhi, Delhi Full Time

Achieve collection targets assigned to the territory by meeting collection target while ensuring legal guidelines are the complied for entire collection structure

Responsible for handling team: Yes

Roles reporting into this role (Direct/Indirect):

• Collections Manager
• Collection officer Contact or Interaction with:

1) Customers:2) Channel Partners and vendors:3) Regulators/Statutory Inspectors:
4) Employees

5)Sales/credit/risk/operations/RCU/Business Heads Travel Required: Yes/No

Position Type: Fulltime

Process Owner:
1) Retail Collections

Receives inputs from: National Collections Manager

Process owner : Retail Collections

Provides Input to: Collections Manager

Job Description o Ensure that the NPA’s are kept at minimum trigger levels and identify and recommend appropriate legal actions for stress contracts

o Manage portfolio movement and control loss for the specific product in the assigned region while ensuring that roll forward rates to higher buckets are kept within defined parameters

o Analyse & maintain zero delinquency within required parameters / policies and systems while dealing with delinquent customers, publish MIS and review daily collections, pending cases and expected delinquency

o Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in house & external legal team/advocates.

o Provide effective interdepartmental communication with operations, credit and sales by identifying negative areas and negative profiles., developing systems that meet the local requirements and identifying correct channel partners in synch with the TATA Capital philosophy

o Ensure customer satisfaction