Talent Basket Looking for Head – IT Support at Trichur, Kerala Full Time

Hiring Head – IT Support for Thrissur Location

Experience: Total 10 – 20 Years (in IT/BFSI.) (Preferred)
Minimum 6+ year’s (preferably in the banking /BFSI sector) (Required)

Qualification: BCA, BTECH, MSC CS, MCA ,MTECH

Roles & Responsibilities

• Strategic and planning
• Implement, Manage & Support entire IT Helpdesk of the Bank

Functional

• Ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
• A complete understanding of the organization’s business.
• An ability to think critically about systems and to work consistently as needed.
• The ability to manage time effectively while setting the tone of the team through modelling and leadership
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Conducting and sharing results from service and operation performance reviews.
• Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Being aware of and managing the costs of running the service desks.
• To communicate with external support vendors to address any issue.
• To implement the updated versions of software.
• Provide training to support staff related system product and service.
• To define and document system test plans for user acceptance testing and regression testing deliverables.
• To create or update documentation related to the activity performed (design document, maintenance procedure).
• Take ownership of the team performance, lead and develop staff under supervision.
• Troubleshot and resolve any issue related to payment system.
• Provide support to end user and relevant team.
• Well understand about SWIFT /ISO and other messaging services.
• Develop business case for critical system changes.
• Participate in the organization and planning of development resources and schedules.

Technical

• Should have Strong Knowledge on hardware , software technologies like HTML/CSS ,Java
• Knowledge in database such as Oracle, SQL server.
• Strong troubleshooting and problem solving skills.
• Knowledge in banking system/Core Banking is mandatory

Skills:

• Banking system/Core Banking (Required)
• Knowledge in software development – CSS, HTML or Java (Required)

Job Types: Full-time, Regular / Permanent

Pay: Up to ₹2,500,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Day range:

• Monday to Friday

Shift:

• Day shift

Ability to commute/relocate:

• Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• Which is your current company?
• What is your current notice period?
• Do you have a relevant experience in banking industry?

Experience:

• total work: 6 years (Preferred)