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Job Category
Customer Success Group
Job Details
About Tableau, a Salesforce company
Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all use Tableau’s intuitive software to quickly transform their data into actionable insights. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!
What you’ll be doing…
We are seeking a Program Manager to join our Customer Success Operations team. The Customer Success Operations team supports critical business insights and execution of programmatic priorities for Tableau’s Success organization, with a primary focus on the CSM function. In doing so, this role will give a clear view of key organizational measures to help drive critical immediate, medium and long-term business decisions and process improvements based on data.
The Success Program Manager is primarily responsible for the day-to-day delivery of project components and of aspects of tactical operations. Professional skills will include an understanding of processes, tools and data relating to operational functions, and of the Customer Solutions and Success business. Development of these skills will be ongoing, and will be supported by the organization. The role requires an understanding of how to manage and deliver project components, how to seek and work with guidance from project leaders, and how to communicate clearly and often, status, progress, risks, and issues to co-workers and to stakeholders.
The Program Manager is a team player who understands the need to build strong relationships with key partners within Sales, Services, Support, Finance and our internal IT teams. The role comes with a responsibility to align project and operational work with the goals and values of Tableau.
Some of the things you’ll be doing include …
Contributes to requirements, design, delivery, testing, training/documentation, and roll-out of projects. Oversees the ongoing success of assigned processes and workflows, reports on risks and issues, and tracks and reports on specified success measures, KPIs and estimated ROI for each project.
Coordinates within own project team and with project contributors.
Works closely and effectively with project, program and team managers, co-workers, and stakeholders, and builds strong alliances with them by deploying strong team-working, organizational, communication, and customer service skills.
Effectively identifies and communicates blockers and opportunities for improvement in assigned functional areas.
Builds and maintains an in-depth understanding of Tableau products.
Acts as an advocate for assigned operational functions, project components, and the interests of the customer.
Keeps track of developments in the Tableau business and the Customer Solutions industry.
Regularly assesses and improves own performance in such areas as job knowledge, technical skills, productivity, accountability, quality, initiative, innovation, drive, working relationships, communications, and alignment with the Tableau core values.
Who you are…
Experienced. 4+ years of direct or related experience. Strong project management skills, inclination towards process improvement, and strong analytical and data management skills.
Detail oriented. Nothing gets overlooked when it comes to you.
Excellent Communication. You know what to say and more importantly, how to say it.
Problem Solver. You love tackling the most difficult of challenges and know how to get to the best solution.
You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world.
Tableau will operate independently under the Tableau brand, driving forward a continued focus on our mission, our customers and our Tableau Community. The acquisition closed on August 1, 2019, and Tableau is a wholly-owned subsidiary of salesforce.com, inc.
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