Syncron Hiring for IT Engineer (Service Desk / Tech Delivery) Job at Bangalore Full Time

IT Engineer (Service Desk / Tech Delivery)

We are looking for a skilled IT engineer to join our Employee Productivity team.

Who are we?

In Syncron we’re always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead, we inspire our people to take the challenge and be responsible for the future.

So, once you’re in, there is no telling what will happen next.

Who you are and what you’ll do?

As an engineer in the Productivity Service & Support team, you will provide technical support and guidance to Syncron employees all around the world and support US time zone (GMT –4) users remotely with hands-on support. Work with improvement of the support process and actively contribute to the Productivity Service & Support team’s continuous development. Syncron is a company that changes constantly so we are looking for a self-driven, ambitious, positive spirit to join a great team. You will work closely with other teams in the Employee Productivity group to ensure that we deliver the best productivity experience possible to our internal customers around the world.

What you’ll get to do:

• Act as the point of contact for all software and hardware support.
• Give Syncron employees the best support possible, keeping them productive.
• Ensure that users issues are investigated, solved or escalated and redirected to the correct team.
• Deliver hardware and software support according to our SLA’s.
• Continuously suggest improvement on support processes and routines.
• Work on identifying trends and issues proactively.
• Documenting and sharing knowledge instinctively.
• Handle incoming tickets via ticketing system, and support via chat channels.
• When needed assist other Productivity teams in projects or with tasks.

Who you are?

To be successful in this role, a deep understanding of technology is a key, but living and breathing availability & communication is at the essence of this work

• You have previous experience in service desk work, troubleshooting and solving issues with knowledge of hardware and software
• You have good knowledge of Windows and Mac OS platforms
• You have a logical mind, like challenges, teamwork and have a strong customer service ethos.
• Communication and knowledge sharing is a natural part of your profile.
• You have worked with Jira and Office 365
• You have excellent verbal and written communication skills.
• Familiar with ticketing practices, incident and problem management processes.
• You can deal with people properly, honestly and respectfully, but you don’t hesitate to speak your mind, and to stand your ground

Nice to have:

• Experience with operations in Amazon Web Services (AWS)
• You have some hands-on skills and experience with networking
• Enjoy a dynamic, international, changing and inspiring work atmosphere
• Able to bring new ideas and also drive these into production systems
• Mac management using Jamf and Windows management using Intune
• Skills in supporting Open-source / Other 3rd Party Software
• Documentation Skills and Training of others
• Understanding networking/Infrastructure in cloud and on-prem
• Some experience with Linux OS’s
• Vendor Management

Company Overview
Syncron is the largest privately-owned global leader in intelligent SaaS solutions dedicated to End-to-End Continuous Service Lifecycle Management, and we are on a high-growth trajectory. Our solutions help leading manufacturers and distributors to capitalize on the world’s new service economy. We improve aftermarket business profitability, optimize working capital, increase customer loyalty, and enable our customer’s ability to transition successfully to future service-driven business models. Syncron’s offerings encompass leadership solutions such as: service parts inventory, price, equipment uptime, warranty, service contract, and field service management.