Stratogent Hiring for Wintel – L2 at Bengaluru, Karnataka Full Time

Ref Code DT/BU1/2021

Experience 3 – 5 yrs

Customer Stratogent, Bengaluru, India

Qualification

Salary

Posting Date Nov 08, 2021

Job Description: • The primary responsibility is to work on the existing or new Incidents, Service requests and Tasks

• Escalation point for L1 and triage the unresolved incidents or Requests to L3

Key Responsibilities:
Process

• Day to day Operational issues, requests and Project tasks
• Incident response and resolution within SLA’s with good analytical and troubleshooting skills
• Escalating to L3 engineers to avoid the SLA breach for high priority incidents
• Providing all the necessary details to L3 about the issue, steps taken, recommendation and any other relevant information
• Ticket Status Check and Update
• Respond to False Positive Alerts
• Incident Escalation and Progress Monitoring
• Use the available monitoring tools during the maintenance activities (scheduled or unscheduled) to suppress the alerts, collect information for troubleshooting
• Create, review, update and maintain Standard Operating Procedures.
• Perform the Shift handovers

Windows

• Install, configure, maintain, troubleshoot Windows Operating system on physical servers and in virtualized environments
• Service Pack upgrade and hot fix installations
• Creating File Shares, Placing the users & Groups in Shares, Troubleshooting NTFS Permission issues
• Uninstalling software applications, Drivers, Windows Updates from the servers if they are causing issues
• Perform troubleshooting of either Physical Memory or virtual memory, Disk, Processor, Process and Service related start-up issues, and setting up the Performance monitoring on the servers
• Use PowerShell scripts for day to day activities.

Hardware

• Assist L3 engineers to Install, Configure and Maintain IBM, HP and Dell Hardware
• Check Hardware Components Status and logs using management utilities

Active Directory

• Update Recipient attributes like Additional Email Address, Organization, Contacts and Custom Attributes
• Operate and Maintain security groups
• Troubleshooting GPO, DNS, DHCP related issues

VMWare

• Perform VM vMotion, Storage vMotion, Add/Remove Memory or any other Hardware resources on the VM
• Installing or upgrading VMtools, upgrade hardware version on the VM
• Taking, Deleting and reverting snapshots of the VM
• Adding ESX host to maintenance during any scheduled activities
• Perform other day to day operations on VMware infrastructure

Exchange

• Install various exchange server 2010/2013 roles
• Identify and start/stop various exchange server services
• Mount, Dismount Database, Activate, Suspend Database copies
• Manage Mail queues and perform Message tracking
• Create, Delete, move, manage, import, export and disable/enable Mailboxes
• Create, Delete and manage Contact and Distribution Lists

Linux

• Install, Configure, maintain and troubleshoot Linux Server operating systems (Redhat, Centos, Ubuntu)
• Perform troubleshooting of either Physical Memory or virtual memory, Disk, Processor, Process and Service related start-up issues, and setting up the Performance monitoring on the servers
• Perform Software installations and troubleshooting using TAR, RPM, APT-GET, YUM etc…
• Create, configure, and resize LVMs & perform FSCK.
• Configure /etc/fstab, SWAP, System Storage Manager (SSM) etc.
• Patching Linux servers using Yum, managing RPM’s, and other centralized tools.
• Setting up start-ups, creating auto mount, autofs.
• Configure, Manage & troubleshoot User /Group permission

Anti-Virus

• Perform troubleshooting of AV definitions update, failures of Auto scan as per the AV report on various Anti-virus applications (SEP, McAfee, etc.…)

Patch Management

• Applying security patches as per the schedule using any of the various patching tools such as (WSUS, MS-SCCM, LANDesk, etc…)
• Controlled Reboot of all systems after patch application and perform Sanity checks on various applications as documented

Team Work

• Responsible for assisting L1 team on proper understanding of alerts
• Train and mentor the peers and juniors in the team.
• Validate the quality of work performed by peers and juniors in the team
• Co-ordinate with various teams such as monitoring, backup and Network to ensure proper functioning of all servers and its services

Skills

Key Skills: • Windows:
o Installed, Configured, maintained and have done troubleshooting of Windows Server operating systems

o Added and removed Windows server features and roles such as Terminal servers (RDS), DNS, DHCP, etc.…

o Done troubleshooting using Performance Monitor or any other tools, Event Viewer and Task Manager

• VMWare: Created Virtual Machine, performed cloning, created and deleted snapshots, added and removed hardware resources on GuestOS
• Hardware: Configured and performed basic troubleshooting of RAID (Software and hardware) and comfortable using disk management tools

Good to have skills:

• • Active directory: configured and performed basic troubleshooting of Active directory, DNS and Group Policy, DHCP
• Exchange: Have created User, shared and conference mailbox. Have done troubleshooting for inbound and outbound mail queues
• Linux: Install any distributions if Linux OS, troubleshooting server performance using various tools like tar, rpm, yum, apt-get, Configure, Manage & troubleshoot User /Group permission
• Anti-Virus: Have done troubleshooting AV definitions updates, cleaned, deleted & quarantine infected files
• Patch management: Has done windows server patching using tools such as WSUS, SCCM, LANDesk etc…
• Candidate working with Managed Services/IT Services company is preferred, and a background in dealing with global teams and remote teams will be a strong plus
• Knowledge on ITIL will be a strong plus
• MCSA Certification on Windows server 2008 or 2012 is a strong plus