Stone Wood Resorts and Hotels Looking for Reservation Executive at Mapuca, Goa Full Time

Duties and Responsibilities:

• Answer reservation calls/ emails and convert each enquiry from our website or other portals into bookings
• Work independently and follow-up with each potential guest until the sale is made
• Provide guest with accurate information regarding the location, amenities and other aspects of the homes we rent and upsell
• Negotiate with guests and travel agents
• Manage Online Travel Agencies – Airbnb, Booking.com, MakeMyTrip, Agoda, etc. Regularly update all the information regarding our homes on the portals and reply to enquires in timely manner.
• Design and execute a marketing strategy to maximize the occupancy rate of our properties.
• Design a pricing strategy for each property and update it on a regular basis
• Diligently collect all guests requirements & coordinate with each Guest Relationship Manager to ensure high levels of guest satisfaction
• Handling team members and ing
• Additionally, you might be required to help to the general running of rental operations

Desired Candidate Profile:

• Experience of 2-4yrs in a reservation or sales role (Hospitality Industry)
• Perfect English (written and spoken) and good master of Hindi
• Strong communication skills
• Ability to handle difficult guest interactions/ complaints
• Comfortable with numbers, ability to quickly calculate the value delivered by various rental price points and tax implications
• Open to work in rotational shifts

Job Type: Full-time

Job Type: Full-time

Salary: From ₹16,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Fixed shift
• Rotational shift

Supplemental pay types:

• Yearly bonus