Log In
Sign Up
Information Technology
Stefanini, Inc Hiring for Mid Level IT Service Desk Analyst at Pune, Maharashtra Full Time
Full Job Description
Position Description:
Provide 1st and 2nd level support to our internal customers through the ticketing system based on defined ITIL processes.
Be logged in and available to answer calls through our global Service Desk call centre solution.
Actively participate in team meetings and suggest opportunities for continual improvement.
Support Service Desk KPI/TTI measures.
Support Service Desk related projects and CoE teams.
Be part of a rotered on call team during weekends, this should have you on-call once a month
Develop and maintain both technical and customer documentation for standards, processes and procedures.
Provide 1st and 2nd level support to our internal customers through the ticketing system based on defined ITIL processes.
Be logged in and available to answer calls through our global Service Desk call centre solution.
Actively participate in team meetings and suggest opportunities for continual improvement.
Support Service Desk KPI/TTI measures.
Support Service Desk related projects and CoE teams.
Be part of a rotered on call team during weekends, this should have you on-call once a month
Develop and maintain both technical and customer documentation for standards, processes and procedures.
Job/Skills Requirement:
Minimum of 2 years IT experience within a Service Desk function.
Strong customer service skills with a passion to exceed customer expectations.
Strong analytical and problem solving skills.
Knowledge of ITIL v3, ideally with an ITIL certification.
A rounded knowledge and broad experience with hardware and software.
Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
Strong English written and verbal communication skills.
Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences.
Ability to handle multiple projects and tasks, make decisions and solve problems.
Proven ability to work under stressful conditions.
Maintain up-to-date knowledge in the Service Desk sector of IT along with any industry trends or techniques.