Full Job Description
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Why we are different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
Take a look for yourself
Here’s one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
Job Responsibilities:
Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance.
Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service.
Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, InstallRite etc., Very good scripting skills in vbs, Wise Script and batch scripting.
Will act as subject matter expert on tools, programs and applications unique to the client environment.
Will act as the go-to resource who helps resolve complex issues.
Will match project priorities to industry best practices Lead continuous improvement actions.
Train, mentor, and coordinate the activities of other members of the team.
BASIC JOB REQUIREMENTS:
Excellent knowledge of MS Operating Systems, Active Directory, Cloud Technologies and network infrastructure
Understanding of Software Deployments, SCCM, Troubleshoot Windows Performance Issues a plus
At least 4 years of experience in a cross-cultural, multi-national environment (through projects or an operational role), but will also consider applicants with equivalent level of knowledge or experience
Strong work management, organization, and planning skills, based on an understanding of relevant processes and business needs
Strong ability to communicate effectively (oral & written)
Displays tact, patience and the ability to handle stressful situations
Reliable and cooperative team player; displays consideration and respect for others, ability to earn the respect of peers and subordinates
Excellent customer service even during tough situations
Attention to detail, well organized, and able to set priorities
Ability to respect all BCG information as personal and confidential
Ability to work independently in absence of daily supervision, exercising sound judgment and initiative
Ability to perform successfully in a fast-paced, intellectually intense, service-oriented multicultural environment
Some meetings or conference calls outside regular working hours
Fluent written and spoken English language skills