StayVista Looking for Customer Support Specialist at Mumbai, Maharashtra, India Full Time

Company Description

About the Company:

Stay Vista is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection

of over 800 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways,

we help you create memorable experiences whilst you reconnect with nature, yourself, or your loved ones. Only 1 in

10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable

quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’

interests and needs with trust and transparency. Our dedicated 24×7 guest services team, includes our founders,

and is available to all of StayVista stakeholders. Having served 300,000 happy travelers at over 500 holiday

homes, we are South Asia’s largest chain of luxury private villas.

Diversity and Inclusion is one of our core values at Stay Vista and we aim to provide equal opportunities to our

employees and applicants for employment with regard to race,religion, colour, age, sex, national origin, sexual

orientation, gender identity, disablity or any other category. Together, we continue to build an inclusive culture that

encourages, supports and celebrates the diverse voices of our employees.

Why work with us: We’re a non-hierarchical, rapidly growing organization with a young team of realists. We adapt,

iterate, and improve. If your work ethic is in line with us, you’ll be a great fit.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Mumbai. The Customer Support Specialist will be responsible for providing excellent customer service, addressing customer inquiries and concerns, resolving technical issues, and ensuring customer satisfaction. They will also leverage their analytical skills to identify patterns and trends in customer feedback.

Skills

• Customer Support, Interpersonal Skills, and Customer Satisfaction
• Technical Support and Troubleshooting
• Analytical Skills and Problem-Solving
• Excellent oral and written communication skills
• Ability to multitask and prioritize tasks
• Experience in the travel and hospitality industry is a plus
• Bachelor’s degree in a related field