Standard Chartered Hiring for Service Manager, Employee Banking Job at Mumbai Full Time

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

• Deepen relationship with the EB customers by initiating service calls and engaging
• Handle defined portfolio across the EB Corporate for life cycle management
• Ensure Salary Activation
• Ensure effective Corporate Management and CXO/C suite management
• Ensure customer needs are met.
• Engage with the customers and ensure that account is the primary account
• Work closely with the Service delivery teams to ensure excellent service to the Corporates. Liaison with all internal units to ensure SLA / TAT’s is maintained.
• Review service gaps and process to meet customer expectation.
• Handle Complaint/Escalation process
• NIL escalations by the corporate/customer against the Service Managers
• Ensure on boarding activities for corporates/customers
• Handle all WB queries as one-point contact for customer resolution
• Ensure the salary credit process is risk free as well as timely for your Corporates/Encourage Corporates to Use S2B
• Ensure that corporates /customers are encouraged to use alternative digital channels
• Ensure good audit ratings in all internal/external audits, Group Audits.
• Ensure Audit awareness

Our Ideal Candidate

• Deepen relationship with the EB customers by initiating service calls and engaging
• Ensure Salary Activation
• Ensure effective Corporate and CXO/C suite management
• Effective Complaint Management to EB corporates

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.