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Job: Retail Banking
Primary Location: Asia-India-Bangalore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 16/Dec/2021, 4:48:43 AM
Unposting Date: 15/Jan/2022, 5:59:00 PM
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy
Awareness and Understanding on the Group Onboarding, PLCC and Overdraft Procedures.
Business
Awareness on the Retail and Business Banking Onboarding Operations
Processes
Able to perform Client onboarding operations work which may or may not be straight forward and repetitive
Has good understanding of processes and products
Should possess Basic knowledge on PL/CC/OD products.
Possesses and applies technical expertise to his/her area of work
Keeps up to date knowledge of changes to Onboarding processes, products and PL/CC, OD processes.
Open to suggestions and experimentation
To have a sense of urgency in meeting deliverables in TAT and Accuracy
To perform the assigned activities on time with no errors
Supports and involves in change management plans in achieving mutual objectives to manage change.
To provide support for UAT / UVT during any workflow changes and Field level validations
Behavioural Capabilities
Precision Accuracy
Able to drive quality work within self
Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric
Considers the impact of their actions on the end-to-end process and customer.
Understands basic customer service requirement and able to apply same in own areas of work
Able to provide differentiated customer service for various types/ grades of customers
Treat all clients with respect and cultural awareness
Able to show empathy in terms of keeping the customer point of view while processing a transaction / working
Communication
Proficient in both verbal and written communication
Escalates issues and concerns in a timely manner
Ability to communicate clearly so as to be understood by the recipients.
Ability to understand instructions and written documentation clearly and accurately
People and Talent
Possess ability to understand the work plans and organizes their own work effectively
Able to identify sudden changes at a transactional level
Raises issues when they see the task is at risk
Completes work as assigned
Risk Management
Understands what the various risks are at maker level and some of the mandatory actions that need to be performed.
Escalates issues to senior management within parameters of role
Describes the fundamentals of operations risk
Awareness on KYC related fraud
Comply with Group / Country Credit Guidelines and adhere to the relevant Controls and Checks
Governance
Awareness and understanding of the regulatory framework & Group KYC, credit Procedures
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [Retail onboarding Operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Country Onboarding operations team, lending Operations, FCSU, Branch Staff, RM
Our Ideal Candidate
2 to 3 years of experience in banking domain and should possess the following skills:
Client Onboarding, PLCC knowledge
Data Entry & Basic computer MS Office skills
Reading and good Writing skills
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.