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Job Description:
The customer support representatives will answer daily customer correspondence through voice methods, emails and chats.
Respond to customers in a prompt and professional manner, taking care to provide thorough, thoughtful replies
Take a proactive stance in approaching ticket replies as well as broader user issues.
Monitor reported issues and own them all the way from initial troubleshooting and communication to final closure with affected users
Monitor and assist in reporting pain points, feature requests, and additional feedback to be shared with Product and Engineering stakeholders
Assist in documenting troubleshooting procedures for technically complex features or bugs
Review our Internal Knowledge Base and collaborate with our Knowledge Management team to create, add, or edit content
Be proactive, Investigate and resolve escalated customer issues, ensuring we are adhering to our team’s mission of building lasting relationships with our customers
Requirements
2-3 years’ experience in Customer Support Roles
Excellent written/spoken communication skills in English
Customer service experience and a refined approach towards maintaining customer relationships
Excellent technical troubleshooting skills (a knack for investigating unexpected technical issues and determining the cause)
Proactive mindset in approaching day to day work
Hindi, English, Tamil, Telugu, Kannada languages preferred.
Job Type: Full-time
Salary: ₹25,000.00 – ₹50,000.00 per month
Schedule:
Day shift
Application Question(s):
Are you comfortable holding conversations with clients in Hindi and English?