Space Consultant Hiring for Customer Care Executive Job at Chennai Full Time

MBA’s & Engineers will not be entertained

Experience

BPO industry
Logistics industry
Airlines
Freight forwarders
Customer service experience
Fresher (can apply)

Shift Timings –Any 8.15 hours login with 70 Minutes break between 7.15am to 11.00pm

• There will be no Night Shifts at Chennai Guindy

Week offs –

• Saturday 5.5 hours of working
• Sunday working on rotation{max of 2 Sundays in a month} (along with comp offs in any of the working days)

CTC – To be offered 20,000 monthly

Roles and Responsibilities

• Accept and register bookings services
• Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
• Enhance service experience by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
• Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries
• Highlight areas for improvement with suggested solutions to improve procedures, technology and service to positively enhance customer’s experience.
• Adhere to existing Customer Service procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.

Interested candidates please share your resume

SmithaAjith