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SoftwareONE Hiring for Associate – Service Desk Job at Gurgaon Full Time
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Job Function: Business IT Why SoftwareONE?:
Interested?
Apply with your CV, afterwards we send you assessment tests and interviews are the final stages of our process.
Are you interested in IT and want to gain experience at a global company?
At SoftwareONE we offer you a Junior position in our Service Desk for our internal IT team (Business IT). And the best part – we teach you everything you need to know through SoftwareONE Academy!
The role:
- After a 3 month training, you will act as Single Point of Contact (SPOC) for the end users for all IT-Service Desk related topics
- This includes IT-Infrastructure and Business Applications e.g., Navision, MS CRM/Dynamic 365, SharePoint, SharePoint Online, Sales Tool, ServiceNOW etc.
- User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, Skype for Business, MS Team, OneDrive, O365, and other Business Accounts
- You will register and resolve all IT related 1st level/2nd level incidents and requests and escalate unresolved or out of team scope tickets to the next level support.
- Windows Imaging/Reimaging Task (InTune/MEM), NOC Monitoring and Software Deployment via ENTEO Tool also fall within your scope
- You are collecting and documenting best-practice/processes and other technical processes
- Ensuring end user satisfaction by providing best in-class customer services is our priority
What we need to see from you:
- Bachelor’s degree i.e., BCA, B-Tech or relevant technical Degree or Diploma
- First knowledge of Server Technologies, Networking, Automation Tool (MS Orchestrator) and Scripting (PowerShell etc.).
- Experience range: 0 to 2 years of experience
- Interest in IT and in developing yourself further here at SoftwareONE
- Helping our colleagues quickly and efficiently
- Basic Knowledge in one of the following areas and certification will be add-on:
MS Navision, Dynamic 365, SharePoint Online, PSA, O365, OneDrive, Cisco Meraki, AWS or Azure basic
Interested?
Apply with your CV, afterwards we send you assessment tests and interviews are the final stages of our process.
What you should really know about us.:
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
What we expect from our employees:
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.
“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”