Full Job Description
SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With an IP and technology-driven services portfolio, it enables companies to holistically develop and implement their commercial, technology and digital transformation strategies. This is achieved by modernizing applications and migrating critical workloads to public clouds, while simultaneously managing and optimizing the related software and cloud assets and licenses. SoftwareONE’s offerings are connected by PyraCloud, its proprietary digital platform, which provides customers with data-driven, actionable intelligence. With around 7,700 employees and sales and service delivery capabilities in 90 countries, SoftwareONE provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers. SoftwareONE’s shares (SWON) are listed on SIX Swiss Exchange.
The role:
As a SoftwareONE Associate Consultant – AWS you will provide 24×7 technical support for issues raised by our customers or monitoring systems across a broad scope of Amazon Web Service resources.
You will be working on customers AWS environments, providing a key level of support to ensure their business remains stable.
Incident or requests will be escalated to you by your Level 1 peers. Using your experience and sound technical knowledge of AWS you will provide solutions to incidents and complete requests. You might use the AWS portal or drive efficiencies into our services by developing scripts to resolve tickets more quickly. You will escalate to SoftwareONE Level 3 or direct to Amazon Web Services as required.
No two days will be the same as you document or script your solutions such that Level 1’s can take on more Incidents and Requests. Your role is pivotal to the success and speed of our AWS support service.
You will be part of a dynamic team of skilled AWS colleagues, expected to keep your skills and qualifications up to date through SoftwareONE’s generous training allowance.
Your spoken English language skills will be essential in keeping
What we need to see from you:
Minimum of 3+ year experience working on AWS services, including but not limited to:EC2,VPC,Storage ,Lambda,Networking
Ability to create basic scripts in at least one to drive efficiency
Python ,BASH,Powershell,Github or other Repository services
Minimum 3+ year experience working in Operating Systems
Windows, Linux (desirable)
Minimum 3+ year’s experience working on ticket based systems ServiceNow (Desirable)
ITIL Foundation Level certified
AWS Cloud Practitioner + One Associate level qualification
Desire to work in fast-paced, challenging environment
Willingness to work across shifts if required
Experienced in a Service Desk environment
Excellent timekeeping
Highly motivated and results oriented
Active listener and Excellent communications skills
Methodical approach to troubleshooting
You have a passion for technology and see cloud technologies as a challenge
Contribute to the central escalation knowledgebase and rive efficiency into your daily tasks
What you should really know about us.:
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
What we expect from our employees:
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.
“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”