Softline International Hiring for Services Manager at Noida, Uttar Pradesh Full Time

The Main Purpose Of This Job: Services Manager will work in a customer services delivery management role for customers managing the design and delivery of Cloud and/or Mobility solutions. You will be responsible for key deployment and delivery management activities, including management of services delivery, escalations and customer communications, as well as customer deliverables. Must have an advanced understanding of IT infrastructure and enterprise architectures, strong understanding of software engineering principles, profound knowledge of software and technology infrastructure, fine knowledge of industry trends and emerging technologies, and must be skillful in developing enterprise level software and infrastructure solutions. The responsibility will be to drive all technological feature of the stream to combine present and future architecture, to propose practical strategies and present originality with the help of technology. It is highly customer focused, requires ability and willingness to travel and to be able to work in a growing organization.

Key Responsibilities:
Must have worked on delivery projects for Microsoft, VMware/Citrix products

Initiating the design, development and implementation of service levels required to increase customer satisfaction and resolve business process issues for the identified accounts.

Create proper project plans for timely completion of projects and co-ordinate with customers for better understanding of solution deployment.

Co-ordinate with Internal teams for maintaining the delivery time lines and ensure the delivery of services to the customers satisfaction

Manage resources in a shared environment and create project reports with detailed documentation related to project delivery Transition Projects / Services delivered to Operations team.

Adhere to processes and procedures laid down by the organization with respect to Service Delivery / Project Delivery

Ensures the success of deployments to customer, managing the planning and execution of contractual obligations, and coordinating the interaction of internal and customer resources toward the completion of key service projects.

May be involved to provide input to develop solution offerings to meet business requirements

Participate in the architecture for client solutions and assist with client proposals and engage in project planning and solutions for the client

Working with pre-sales team to build a roadmap for every project

Qualifications & Skills:
Strong background working with Microsoft, VMware and Citrix Suite (2 of 3 minimum)

A minimum of 7 years project delivery experience

Microsoft, Citrix or VMware technical certifications are required.

Strong understanding of O365 and Azure (and or similar offerings)

Strong experience of handling Windows Server and associated technologies (Virtualization, Security, Data Center, Management etc.)

Skills on Unified communication and Collaboration technologies like Exchange, Lync, Device and Enterprise Mobility and good understanding of Virtualization and Mobility concepts.

Communicates effectively verbally including excellent presentation skills, communicates clearly in writing; strong relationship building skills

The role, responsibilities and geographical focus will change and develop over time along with the company’s rapid growth.