About us:
Smiles.ai is a rapidly growing dental chain with a very strong digital presence. Founded in 2019 by IIT/IIM alumni and backed by renowned investors, Smiles.ai is all set to establish its presence across the country by way of state-of art dental clinics.
Specialties : –
Invisible Smile Aligners, Dental Implants, Smile Makeover, Root Canal, Teeth Whitening, Dental Veneers, Digital Consultation, and At Home Services
Job Description :
As Customer Success Associate you will be building strong relationships with customers and
collaborating with cross-functional leaders internally to deliver consistently excellent customer
experiences
Job Responsibilities: –
1) Take complete responsibility of portfolio accounts from onboarding to delivery stage
2) Proactively connect with customers to make sure they are not facing any problems with their
accounts.
3) Ensure all the commitments to the customers are met by coordinating with various internal
departments
4) Play a vital role in account expansion and retention.
5) Follow up regularly to ensure closure of the case
6) Ensure complete records of interactions, orders and accounts of portfolio customers
7) Maintain excellent service standards, going above and beyond to increase conversion rates
and reduce churn
8) Ensure high customer satisfaction scores, manage customer health status, adherence to
tickets SLAs and create a company-wide customer feedback loop.
Job Qualifications: –
1) Excellent communication and presentation skills are must
2) MBA in Sales & Marketing from reputed college or university essential
3) Comfortable with handling data and reports with the right tools (MS Excel is a preferred skill)
4) Strong analytical skills are highly desired
5) Candidates with proven experience in startups will be considered
6) Candidates based out of Bengaluru are preferred
7) Obsessed with high-quality customer experience
8) Willingness to engage with multiple stakeholders
9) Strong execution rigor and detail orientation
Job Type: Full-time
Salary: Up to ₹700,000.00 per year
Schedule:
Ability to commute/relocate:
Experience:
Speak with the employer
+91 6381290110