SMAAASH Fun Gateway Pvt Ltd Looking for Hiring For Center Head, at Ghaziabad, Uttar Pradesh Full Time

Job Summary:

As the Center Head of our Family Entertainment Center (FEC), you will be responsible for the successful and efficient operation of the FEC. You will oversee all aspects of the facility, including staff management, customer service, financial performance, and maintenance to ensure an exceptional entertainment experience for our guests.

Key Responsibilities:

1. Operations Management:

Ø Plan, organize, and manage all day-to-day operations of the FEC.

Ø Ensure the facility is clean, well-maintained, and operating smoothly.

Ø Develop and implement standard operating procedures (SOPs) for various FEC activities.

2. Staff Management:

Ø Recruit, hire, train, and supervise FEC staff, including front-line employees and supervisors.

Ø Conduct performance evaluations and provide feedback to employees.

Ø Ensure staff adherence to safety and customer service standards.

3. Customer Experience:

Ø Ensure that guests have a memorable and enjoyable experience at the FEC.

Ø Address customer complaints and resolve issues in a timely and effective manner.

Ø Monitor customer feedback and implement improvements based on feedback.

4. Financial Management:

Ø Prepare and manage the FEC budget, including revenue and expense forecasting.

Ø Monitor financial performance and implement cost-control measures.

Ø Maximize revenue through effective pricing strategies and sales initiatives.

5. Marketing and Promotion:

Ø Collaborate with the marketing team to develop and implement marketing campaigns.

Ø Promote special events, parties, and promotions to attract a diverse customer base.

Ø Monitor the effectiveness of marketing efforts and adjust strategies as needed.

6. Safety and Compliance:

Ø Ensure compliance with safety regulations and industry standards.

Ø Implement safety protocols and conduct regular safety inspections.

Ø Maintain records and documentation related to safety and compliance.

7. Inventory and Equipment:

Ø Manage inventory levels for food, beverages, and other supplies.

Ø Oversee maintenance and repair of FEC equipment and attractions.

Ø Coordinate with vendors and suppliers as needed.

Qualifications:

Ø Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).

Ø Proven 3-4 years of experience in managing operations within the entertainment or hospitality industry.

Ø Strong leadership and team management skills.

Ø Excellent communication and customer service skills.

Ø Financial acumen and budget management experience.

Job Types: Full-time, Permanent

Salary: ₹300,000.00 – ₹500,000.00 per year

Schedule:

• Day shift

Ability to commute/relocate:

• Raj Nagar Extension, Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Preferred)

Speak with the employer
+91 7715944433
Application Deadline: 07/10/2023