Skitai Hiring for Customer Success Manager Job at Mumbai Full Time

About us:

Skit (previously known as Vernacular.ai) is an AI-first SaaS voice automation company. Its suite of speech and language solutions enable enterprises to automate their contact centre operations. With over 10 million hours of training data, its product – Vernacular Intelligent Voice Assistant (VIVA) can currently respond in 16+ languages, covering over 160+ dialects and replicating human-like conversations.

Skit currently serves a variety of enterprise clients across diverse sectors such as BFSI, F&B, Hospitality, Consumer Electronics and Travel & Tourism, including prominent clients like Axis Bank, Hathway, Porter and Barbeque Nation. It has been featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6 and is a part of the World Economic Forum’s Global Innovators Community. It has has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation.

In this role of a Customer Success Manager, you play an important role in making our vision a success. Customer Success Managers are responsible for external coordination of our enterprise engagement to ensure that we are delivering value on time and with the promised quality.

In the primary part of your role:
You will be responsible for establishing and maintaining customer relationships in assigned accounts

Keeping customer first, you will be required to ensure that we deliver business value to the customer and continuously find ways to improve the value being delivered.

Define and own the business metrics for each customer

You will be required to constantly align the internal team’s priorities with the customer’s objectives.

Conduct quarterly business reviews to access the impact of the project

You will also be co-working with the product working-group to help them improve the overall platform and to prioritise the high-impact initiatives in the roadmap based on feedback/demands from customers.

If you have worked in the B2B domain with at least 4-5+ years of experience in Customer Success and have built relationships at CXO level, you are what we are looking for.

Job location: Mumbai and Delhi (preferred)

• What information we collect during our application and recruitment process and why we collect it;
• How we use that information; and
• How to access and update that information.

• Your name, address, email address, telephone number and other contact information;
• Your resume or CV, cover letter, previous and/or relevant work experience or other experience, education, transcripts, or other information you provide to us in support of an application and/or the application and recruitment process;
• Information from interviews and phone-screenings you may have, if any;
• Details of the type of employment you are or may be looking for, current and/or desired salary and other terms relating to compensation and benefits packages, willingness to relocate, or other job preferences;
• Details of how you heard about the position you are applying for;
• Reference information and/or information received from background checks (where applicable), including information provided by third parties;
• Information about your educational and professional background from publicly available sources, including online, that we believe is relevant to your application or a potential future application (e.g. your LinkedIn profile); and/or
• Information related to any assessment you may take as part of the interview screening process.

• Assessing your skills, qualifications and interests against our career opportunities;
• Verifying your information and carrying out reference checks and/or conducting background checks (where applicable) if you are offered a job;
• Communications with you about the recruitment process and/or your application(s), including, in appropriate cases, informing you of other potential career opportunities at Skit;
• Creating and/or submitting reports as required under any local laws and/or regulations, where applicable;
• Making improvements to Skit’s application and/or recruitment process including improving diversity in recruitment practices;
• Proactively conducting research about your educational and professional background and skills and contacting you if we think you would be suitable for a role with us.