skilora Hiring for Senior Product Manager, Service Hub at Remote Full Time

At HubSpot, we have been on an incredible journey building world class Marketing, Sales and Services products that help small and medium size businesses grow. We believe that as organizations grow, it’s critical they provide exceptional service as efficiently as possible while still delighting their customers in the process. We’re looking for someone who has a passion for solving complex service problems through approachable software to help customers realize this goal through Service Hub.

As a Senior Product Manager working on Service optimization within Service Hub, you’ll play a key role in defining how organizations of any size can empower their teams to delight customers through intelligent automation and content delivery. You will set the vision for growth in your product layer, and execute against ambitious goals. Product Managers at HubSpot operate in embedded product models and succeed by collaborating with partners across Engineering, Design, Research, and Analytics to make the most impactful decisions to delight our customers. We’re looking for experienced product managers to join our team.

Read about some of our recent projects for a detailed look at some of our work:

AI powered CRM duplicate management

Improving website conversions with reinforcement learning

Deep contextual multi-armed bandits for smarter A/B testing

Speeding up deep clustering

We hire talented people at all seniority levels and work with them to shape their role. If you like the sound of product management at HubSpot, apply here so we can learn more about you.

Skills

HubSpot Communication CRM Customer Support Problem Solving Product Management Customer Service Product Roadmap Stakeholder Management Managing Skills Decision Making A/B tests

Responsibilities and Duties

In this role you’ll get to:
Drive product strategy, vision and roadmap for Service Optimization

Focus on a mission helping service teams deliver efficient, delightful customer support

Connect with the customers to identify insights to drive decisions

Use data to identify opportunities to improve our customers’ experience, strategize to execute these changes, and partner with business stakeholders across HubSpot to make these solutions for our customers

As a member of the Conversations group, you’ll be working alongside a talented, cross functional team redefining the way organizations engage with, and support their customers, focused on communication software used by hundreds of thousands of people every day.

We are looking for people who have:
Successfully shipped products related to customer service process, automation, or intelligence

An understanding of and reverence for data and technical products

Deep experience leading cross-functional team projects, managing competing priorities, and influencing a wide variety of stakeholders

A few years of experience partnering with engineers, designers, and other product leaders to drive product improvement and new features

Confidence in representing the product organization internally and externally

A data-driven approach to problem solving

Excellent communication and ability to clearly articulate vision

A creative approach to connecting customer feedback to product development

A strong understanding of the competitive software space

A desire to move quickly and grow in a fast-paced environment

Required Experience and Qualifications

Experience: 5 – 6 years in Product Management( Required )

Graduation: Bachelor’s Degree( Required )

Proficient in English( Required )

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