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TELECOMMUTE Location: Remote, US
high school diploma, general education degree or equivalent
knowledge of customer service principles and practices
knowledge of relevant computer applications and basic web functions
ability to type and communicate through email
knowledge of administrative procedures
numeric, oral and written language applications
product knowledge
Key Competencies
interpersonal skills
communication skills – verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative
stress tolerance
Skills
Communication
Customer Support
Problem Solving
Customer Service
Interpersonal skills
Written & Verbal Communication
Responsibilities and Duties
adhere to stringent data security policies and processes
deal directly with users either by telephone and email
respond promptly to user inquiries
handle and resolve user questions
obtain and evaluate all relevant information to handle and resolve user inquiries
authenticate and upload user authorization forms
process verification requests and forms
direct requests and unresolved issues to the designated resource
manage users accounts
keep records of users interactions and transactions
record details of inquiries, comments and concerns
record details of actions taken
manage administrative tasks involved with job duties
communicate and coordinate with internal departments
follow up on customer interactions
complete other administrative projects and duties as requested by management
Required Experience and Qualifications
Experience: 1 – 3 years in Customer Support Representative( Required )
Graduation: Bachelor’s Degree( Required )
Proficient in English( Required )
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