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Back Office/Customer Care
skilora Hiring for Customer Support Representative (REMOTE) Job at Remote Full Time
TELECOMMUTE Location: Remote, US
- high school diploma, general education degree or equivalent
- knowledge of customer service principles and practices
- knowledge of relevant computer applications and basic web functions
- ability to type and communicate through email
- knowledge of administrative procedures
- numeric, oral and written language applications
- product knowledge
Key Competencies
- interpersonal skills
- communication skills – verbal and written
- listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- adaptability
- initiative
- stress tolerance
Skills
- Communication
- Customer Support
- Problem Solving
- Customer Service
- Interpersonal skills
- Written & Verbal Communication
Responsibilities and Duties
- adhere to stringent data security policies and processes
- deal directly with users either by telephone and email
- respond promptly to user inquiries
- handle and resolve user questions
- obtain and evaluate all relevant information to handle and resolve user inquiries
- authenticate and upload user authorization forms
- process verification requests and forms
- direct requests and unresolved issues to the designated resource
- manage users accounts
- keep records of users interactions and transactions
- record details of inquiries, comments and concerns
- record details of actions taken
- manage administrative tasks involved with job duties
- communicate and coordinate with internal departments
- follow up on customer interactions
- complete other administrative projects and duties as requested by management
Required Experience and Qualifications
- Experience: 1 – 3 years in Customer Support Representative( Required )
- Graduation: Bachelor’s Degree( Required )
- Proficient in English( Required )
Skilora is a talent acquisition platform, helping companies to build the best team. Please be aware of fraud job offers asking for any kind of payments. Skilora would not be held responsible for any such kind of malpractices or jobs posted on the platform.