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Skill-Lync has built an alternative platform for engineering education. The last 2 decades have seen an increasing disconnect between industry and academia – this has resulted in colleges not teaching industry relevant technical skills and thereby students becoming unemployable. Skill-Lync is a Y-Combinator (2019) start-up that is solving this problem at scale leveraging technology and an ecosystem of industry-experts, engineer-trainers and offline-centers.
We are looking for a Customer Experience Professional who will own the responsibility for ensuring an effective and seamless experience for our customers (students). Our customers are buying a high-involvement product/service both in terms of the price they pay and the duration for which they interact with us.
Responsibilities
Define/Manage/Govern the customer’s omnichannel experience across the lifecycle (8-12 months)
Scale up the current team of customer experience team (Engineers and Non-Engineers) by 5x in the next 24 months to meet the increasing demand
Devise the right metrics and digital-enablement requirements to ensure the effectiveness of the customer experience team
Provide critical inputs to the Product team for making the necessary changes to improve the customer experience
We are taking over the world of Engineering, and to do so, we are looking for great candidates who are willing to push the boundaries and help us solve problems at scale with solutions that have lasting impact.