Sitel Hiring For Sitel India at Mumbai, Maharashtra Full Time

Answer inbound calls & chat, Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more Covering a full range of Clients products and services including obtaining all information necessary for resolution of transaction.

Achieve sales targets by effectively communicating benefits of products and services to customers.

Be knowledgeable of all Clients marketing initiatives and effectively communicate marketing campaigns and promotions to customers.

Utilize all available resources to reach out to prospects and turn those prospects into customers Sales through Customer Service All other duties as assigned Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers and clients business; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates

Job Summary

Effective English Oral & verbal communication skills

Excellent customer service skills and great enthusiasm for helping customers

Must be able to prioritize and complete all job duty requirements

Must be able to adhere to schedule changes based on department and/or business

Must be an energetic self-starter with the ability to work both independently and within a team

Excellent time management skills, attention to detail and the ability to multi task

Competent in MS office and web browser environments

Ability to continually display positive attitude. Stay current with system information, changes and updates

Experience Target

Skills/Knowledge/Abilities

Call Center experience a plus

Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.

Specialized Certifications