Full Job Description
Roles and Responsibilities
Primary responsibility will be supporting users base with their technology needs including desktop support issues, printers and networking, server. Experience supporting Windows 7, Windows 10 and Office 2016, Office 2019 and Office 365 is required
. Providing 1st Level field support to local Client/Infrastructure
Participates in the Enterprise Service
Desk Queue Process Address user tickets regarding hardware, software and networking
First level analysis of all the tickets before transferring to next level
Executes the deployment process and desktop image components
Setup computer systems for new users and instruct on access to company systems including, email, desktop applications and accounting systems.
Knowledge in installation, maintenance, administration of LAN infrastructures, such like TCP/IP networking. VPN related issues troubleshooting.
Mailbox Configurations/Resolving mail issues and Mailbox archiving. Internet connectivity &related issues.
Remote troubleshooting and application support Assist with support of multifunction office printers and network printers Maintains software version control (application and system)
Maintains client security settings (e.g. admin rights, software installs, etc) Handle asset management, maintain inventory, and liaise with internal teams in asset procurement.
Perform health check on PCs, Servers & network equipment’s
Test alternative pathways until you resolve an issue
Document and keep updated team processes and procedures.
Communication with vendors for the supply and support of IT infrastructure Handle basic IT training, provide necessary guidance to end user and manage user request.
Excellent Written and Verbal Communication Skills
Ability to multi-task
Strong Process Orientation
Excellent Customer Focus
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Help create technical documentation and manuals Should complete full time Degree.
Ready to do field engineer.
Ready to learn new technologies. Strong English speaking and writing ability required. Having 1+ years’ work experience.
Role:Field Service Engineer
Salary: 1,50,000 – 2,50,000 P.A.
Industry:IT Services & Consulting
Functional AreaEngineering – Hardware & Networks
Role CategoryIT Network
Employment Type:Full Time, Permanent
Key Skills
Field Support
Education
UG:Any Graduate
Company Profile
Sisco Jobs
“Sisco Jobs was incorporated in 2007, we are one of the fastest growing HR Service providing companies in India with a national presence through a network of strategic alliances, sourcing professionals to various organizations, enriching their human capital and enabling individuals to optimize their career choices. Sisco Jobs is specialized in Recruitment services, Training, People development programs and Temporary work force solutions.”
Company Info