Single Carrier Team Lead – Landside Operations job at Thane, Maharashtra, India Full Time NEW

Drive team performance, ensure operational excellence, and support continuous improvement and transformation initiatives while developing team capability and ensuring high engagement.

Key Responsibilities

Team Leadership & People Management

• Lead, coach, and develop a team of Specialists and Senior Specialists to deliver against operational and performance targets
• Drive a high-performance culture focused on accountability, ownership, and engagement
• Manage workload allocation, capacity planning, and team productivity
• Support onboarding, capability building, and skill development within the team

Operational Delivery & Execution Oversight

• Oversee end-to-end landside execution across planning, booking, execution, and order closure (SAP TMS)
• Ensure adherence to service levels, process standards, and operational controls
• Monitor execution health, manage escalations, and ensure timely resolution of issues
• Ensure high data accuracy, system compliance, and billing readiness

Performance Management & Governance

• Drive performance tracking across operational and financial KPIs (service delivery, cost, productivity)
• Ensure reporting accuracy, visibility, and governance across the portfolio
• Analyse trends, identify gaps, and implement corrective actions
• Ensure adherence to governance frameworks, SOPs, and control mechanisms

Stakeholder Management

• Act as key point of contact for regional/front office stakeholders and cross-functional teams
• Build strong collaboration with Finance, Procurement, Customer Experience, and Area teams
• Ensure vendor performance, compliance, and service delivery expectations are met
• Manage escalations and drive stakeholder alignment on priorities

Continuous Improvement & Transformation

• Drive process improvements, standardisation, and productivity initiatives within the team
• Support and lead transformation, offshoring, and system adoption initiatives
• Identify automation and digitisation opportunities to improve efficiency
• Embed a culture of continuous improvement and innovation

Accountabilities

• Delivery of team-level service performance in line with SLAs and operational targets
• Productivity, utilisation, and cost performance of the team
• Data accuracy, system compliance, and process adherence
• Stakeholder satisfaction and effective escalation management
• Successful execution of improvement and transformation initiatives
• Team engagement, capability development, and retention

System and Process Knowledge

• Strong understanding of Landside execution workflows and SAP Transportation Management System (TMS) processes across planning, execution, and order closure
• Ability to ensure data integrity, identify gaps, and resolve system/process issues impacting execution
• Proficient in analysing operational data, reporting insights, and supporting performance management
• Good knowledge of process standards, SOPs, and governance frameworks enabling consistent and compliant operations

Role Requirements

• Graduates / Post Graduate
• 5–8 years of experience in landside logistics, transport operations, or supply chain
• Prior experience managing teams or leading operational pods
• Relevant experience in landside logistics/transport operations with strong execution, analytical, and stakeholder management skills
• Ability to work in a dynamic, high-paced environment, manage multiple priorities, and deliver within defined timelines
• Flexible to work across shifts and adhere to organisational work policies, including in-office requirements.

Preferred Skills

• Exposure to transformation
• Experience with Power BI, automation tools, or reporting platforms
• Lean / Six Sigma or process improvement certifications

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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