About Simpl:
Simpl (Fintech of the year – 2020) is a platform that empowers retailers to grow, building long term trusted relationships with their customers, one transaction at a time. For consumers, Simpl offers frictionless access to e-commerce, trust, safety, and effortless budgeting, in 1-click.
Under the hood, we are building the payments infrastructure (identity, trust score and security) ground up for a world that is mobile first, where consumers frequently buy on the go & love convenience.
Everyone at Simpl is an internal entrepreneur who is given a lot of bandwidth and resources to create the next breakthrough, towards a new world of Networked Commerce where commerce is easy, safe, affordable without fine prints – just Simpl!
Simpl was founded in 2015 by Nityanand Sharma and Chaitra Chidanand and went live in 2016.
The Role – Summary
We are looking for Customer Experience Specialists (CES) who will be responsible for delivering instant resolutions/first contact closures to users. In this role you need to solve user issues in the first instance, regardless of complexity or dependencies to retain user/restore trust, you will also have to coordinate with internal teams to get user issues resolved.
Role – What’s expected of you:
Exception Policy framework
Customer Experience – how to handle user queries/issues :
Pre-requisites (Must have)
Job Location
Job Types: Full-time, Internship
Contract length: 3 months
Salary: ₹200,000.00 – ₹420,000.00 per year
Schedule: