Full Job Description
Responsibility:
Direct communication with end customer such as radiologists, administrative, clinical and IT staff to resolve reported issues or requests.
Analyze and facilitate the resolution of the incident using Siemens remote diagnostics tools, logs, and knowledgebase portal.
Ensuring requests or incidents are prioritized accordingly to severity/impact while managing multiple technical issues.
Good and detail documentation including corrective action taken to resolve customer reported issues.
Participate in a scheduled rotation standby roaster for the support of the products
Cultivate and promote positive teamwork spirit to ensure service obligation are met.
Contribute to service initiatives, activities to enhance the service experience.
Ensuring individual and team key performance index are met. Example: reaction time, response time, resolution time, and availability time.
Qualifications
Technical or university diploma/degree in electronics/computer science or equivalent in a relevant life sciences subject, or equivalent education and work experience.
Healthcare Informatic / Information Technology experience will be an added advantage.
Experiences on workstation, server, storage hardware, VMware, virtualization, and basic networking.
Proficient in Microsoft Technologies
Proficient in Database software like SQL and Oracle
Experience in implementing interfaces for 3rd party applications.
General knowledge of HL7, DICOM, and other IHE related protocols
Strong customer relations and communication skills.
Strong team player / strong collaborator
Accept flexible approach in arranging working hours and travelling.
Organization: Siemens Healthineers
Company: Siemens Healthcare Private Limited
Experience Level: Experienced Professional
Job Type: Full-time