Full Job DescriptionDepartment: Siemens Energy IT
Mode of Employment: Full Time, Permanent
LET’S TALK ABOUT YOU
Your profile
Bachelor’s degree in Information Technology, or equal, with hands-on experience in IT implementation in a local / global set-up
8-10 years of total working experience in a similar role, ideally including
Technical and user support
managing Digital Workplaces in a global environment
Service analysis and Problem Solving
IT end user computing and troubleshooting
Excellent communication skills with a strong customer focus
Hands on technical experience in O356 and cloud-based solution.
Good Knowledge about hardware and software evaluation
Experienced knowledge about dealing with VIP issue and providing a professional support
Good understanding of project lifecycle, piloting and rollouts plans
Availability to Travel / move between sites
Your responsibilities
Service and maintenance
Providing day-to-day technical support (locally and remotely) to employees for a range of hardware and software related systems
Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems
Supporting VIP, by the local presence in any VIP related issue and monitor / follow-up any reported issue
Conducted a monthly proactive VIP pulse check
troubleshooting of IT related problems from in-house software to hardware, such as smartphones, Laptops and Printers
Interacts with third party suppliers for managing warranties on site
Provide feedback to customers with reference to status of problem, and ensure all parties are kept up to date
Identify and submit functional improvements of current services to enhance end user experience based on user feedback and/or recurring complaints/incidents
Help and support events/forum/road show, etc. to enhance end user experience and knowledge, as well as collecting end user feedback
Ensure regular interaction across Key/end User Communities
Keep know-how up to date in a learning organization during projects, Proof of Concept and /or Pilot to let end-user’s experience new IT services
Ensure information flow from users towards IT delivery departments
Accountability and responsibility for end user communications
Follow up with the support responsible in case of user complains and ensure that issue fixed
Active contribution with the daily operation and Day one readiness team
Support IT asset management lifecycle management e.g. Laptop assignement, , ownership cahnge, assets transfer and disposal etc.
LET’S TALK ABOUT US
“Let’s make tomorrow different today” is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.
In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.
MORE INSIGHTS
Be Energized. Be you.
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society.
Jobs & Careers: https://www.siemens-energy.com/global/en/company/jobs.html
Organization: Information Technology
Company: Dresser-Rand India Private Limited
Experience Level: Experienced Professional
Job Type: Full-time