The Service Manager role has overall responsibility for defining the service, ensuring services are delivered in accordance with agreed business requirements, and managing the service lifecycle and other internal and external IT & business stakeholders.
The Data Center Service Manager is the champion, across SHS IT for the delivery of data center services, playing a key role in driving their development and delivery, financial and operational considerations, to maximize the impact and value for money for SHS IT and internal customers. The post-holder is responsible and accountable for ensuring that data center services portfolio meets customer and business requirements.
The Data Center Service Manager has the following responsibilities:
internal to the service provider detailing the provision of certain elements of a service.
outside of SHS IT to ensure the broadest understanding and contribution to the cloud
strategy
teams on data center services. Coordinates communication among internal and external
support staff.
relationships, collaborations and partnerships with internal and external stakeholders.
deployments
problem, configuration, release and knowledge management
their IT related challenges. Serves as the point of escalation (notification) for major
incidents
quarterly reports related to service performance, SLAs etc.
day operations as well as to ensure service delivery in alignment with SHS IT strategy.
legal, export control & customs, legal etc. requirements.
management meetings.
The Data Center Service Manager has below qualifications:
total work experience
years in IT service delivery in a global organization across continents
meet the business need and are delivered in accordance with agreed business
requirements, and managing the service lifecycle
customer use of the data centers.
emerging trends in the modern data centers.
laws like GDPR etc.
accounting skills.
problem solver. Able to articulate technical issues in terms of business risk and
opportunity. Strong team player prepared to work flexibly across a matrix organization.
dealing with customers.
customers and colleagues.
Organization: Siemens Healthineers
Company: Siemens Healthcare Private Limited
Experience Level: Experienced Professional
Job Type: Full-time