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Back Office/Customer Care
Shoppers Stop Ltd Hiring for Customer Service-Refunds Job at India Full Time
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Job Description
:
- Execute Exchange and Refund Queue on a daily basis
- Ensuring CRM tasks are cleared within TAT
- Resolving chargeback cases
- Resolving customer complaints on refund or exchange raised
- Replying to store emails on cancellation/ Refunds/ Exchange
- Replying to CC emails on errors/ concerns raised
- Preparing Daily MIS on daily activities
- Identify various gaps in process and resolve issue with intervention from Technical team
- Should have knowledge of payment gateway and handling multiple payment gateways
- Manage all operational work of payments like settlement, chargeback etc
- Ensuring no breach of any regulations and responsibility
- Work across multiple lines of business, ability to handle store/ CC queries
- Coordinating with various departments to resolve customer complaints
- Ensure clearing transactional queries and daily tasks in a timely manner
- Good communication skills and excel skills
- Reports & Highlights – Daily, Weekly and monthly performance
- To manage and continually improve the Customer Service experience for SSL customers to ensure SSL remains a leader in Customer Service at the premium end of the retail Industry.
- Manage all customer service processes at CC, remembering that we are becoming more proactive and engaging customers earlier in the buying cycle.
- Troubleshooting. As problem areas for customer service are identified and then engage your customer services team to address these areas and make the planned changes quickly and effectively.
- Establish and test new strategies to improve the customer service experience.
Department
:
All Departments
Open Positions
:
1
Location
:
Malad West, Mumbai, Maharashtra, India
Education/Qualification
:
Minimum Graduation
Years Of Exp
:
3 to 5 Years
Posted On
:
20-Aug-2021
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