Full Job Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Sr Staff Data Platform Software Engineer – AI Data Platform Infrastructure Team
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
What you get to do in this role:
We are building a modern Data Platform for AI at ServiceNow. This platform will evolve to address various data needs from AI practitioners, both from teams inside of ServiceNow and from end customers of ServiceNow. We are in the early phase of defining and developing this platform and the vision is to grow into a comprehensive platform that addresses
AI development (by the Advanced Technology Group and the various Business Units within ServiceNow)
Production solutions – to build/tune AI solutions based on customer specific data.
End customers – to enable customers to effectively build their own AI solutions.
This is a strategic initiative at ServiceNow and it will have a significant impact in accelerating AI solution development on the ServiceNow platform.
We are in the early stages of this journey and are looking for Technical leadership to drive various aspects of the Data Platform. Significant areas of responsibility are listed below. The expectation is to independently pursue these open-ended areas, investigate, propose, design and implement ideal solutions for ServiceNow. We are looking for strong technical leads who can conceive and develop new systems and lead the evolution of the Solution Architecture with a strong business focus.
Core Data Platform & Interfaces for data –
Explore Open Table formats (delta-lake, Apache Iceberg, Apache Hudi) & execution engines (spark SQL / trino),
Expose suitable Data models and APIs for Data.
Data Pipelines – Data Extraction improvements. Optimized data pipelines. Orchestration of pipelines.
Governance/Security/Auditing – Establish data governance and security policies as per requirements. End to end security, governance, access control, audit etc.
Drive large features all the way from design to implementation.
Due diligence with respect to functional and test coverage is a given.
Data Catalog/Data Discovery & Lineage
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
Qualifications
In order to be successful in this role, we need someone who has:
Significant exposure to Data engineering.
12+ Years of experience typically.
Strong experience in Data Engineering & Big Data technologies. Building robust and resilient data pipelines, Data modeling (Dimensional etc.) for Analytic workloads.
Ability to learn and work with multiple technologies in a fast paced environment, to effectively build large scale end-end Analytics solutions.
Expertise in SQL, PLSQL, Java, Python, Performance tuning to build effective large scale systems is a must. Versatility in using various programming languages, tools and frameworks with effective judgement and focus on the eventual end-end solution is required.
Good understanding of Cloud architecture, security, networking, monitoring and deployments
Hands on experience on any one cloud – AWS, Azure, Google or Oracle is desired. Experience building scalable, highly available and secure distributed multi-tiered systems experience with relational databases
Good knowledge in Rest API development and usage is desirable.
Strong communication and interpersonal skills
Knowledge/experience with data-science techniques is desirable.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.