Full Job Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What you get to do in this role:
Program manage all aspects of the new hire onboarding experience, from pre-boarding to rep productivity
Coordinate with HR, IT, Sales Ops, & Sales Leadership to ensure processes & tools are optimized for new hire productivity, engagement, & satisfaction
Act as the point of contact and valuable resource for new hires throughout their new hire journey
Partner with Operational leaders to define onboarding curricula, coaching milestones and checkpoints
Establish measurable goals and defined metrics in reducing ramp time for Operational team members
Speak and present effectively, as well as motivate large classrooms in the communication of complex technical and sales methodology topics
Prepare training material and classroom agenda in partnership with the business owners
Design and define consequence management process in accordance with the company policies and in partnership with HR
Manage the Enablement calendar and schedule ongoing regional ILT/VILT classes
Update and maintain project tracking documents and prioritize issues
Effectively manage internal relationships and work effectively across the business
Participate in growth of new methodologies, strategies, tools, training and processes
Qualifications
To be successful in this role you have:
15 years of experience in curriculum development, training, and delivery
Experience in a sales enablement capacity in an enterprise software and/or SaaS environment would be preferred
Experience coaching new operational reps so that they can more productive faster
Ability to manage multiple tasks and projects while maintaining short response and resolution times
Analytical problem-solving abilities
Ability to work independently, use solid judgment and create “client-ready” deliverables
A superb communicator, both written and verbally. The ability to effectively communicate complex sales concepts
Ability to select the right communication medium and methods for the audience and analyze the user experience to deliver the optimal support and properly manage expectations
Ability to meet established deadlines and quality standards and to deliver fully on commitments
Proven ability to work in dynamic work environments with limited supervision to deliver results
Perform other tasks, roles and responsibilities, as required
Experience with learning management and gamification systems
Experience with reporting and analytics
Experience leading training workshops for a technical audience
JV20
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work Personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.