Seamus Management Services LLP Hiring for Technical Support Coordinator(Good in English)((Wfh) Job at Calcutta Full Time

Location : Work From Home

Position : Technical Support Coordinator

Experience : min 2 years

Salary : 14k to 15k per month

Bonus – Rs. 4500 per quarter

Qualifications : Bachelor’s degree in information systems

Industry : IT

Note : Must have their own laptop and data connection

Work Timing and days : Monday to Sunday(10:30 AM to 6:30 PM)(Saturday Off)

Joining : As soon as possible

Skills :

Good in English speaking and writing

Monitoring and replying incoming service emails from customers on the phone and setting up a service case for their request,

• Reviewing incoming email and portal service cases from customers and updating the cases with correct information,
• Ensuring and maintaining service case quality by:
• Establishing clear and concise service case subjects,
• Establishing clear and concise service case descriptions,
• Properly assigning case categories,
• Properly assigning case priorities,
• Assigning cases to internal resources based on established criteria such as availability, priority, need, skill, and sensitivity,

• Monitoring and re-calibrating resource allocation and schedules based on daily service loads, metrics, resources, etc

• Monitoring various key service boards and provide follow-up communication with resources and clients to ensure workflow progress and customer satisfaction,

• Working with the Pre-Sales Engineering to coordinate and schedule projects, and communicate expectations with customers,

• Complete entitlement verification where necessary to ensure the customer is eligible for support,

• Schedule internal and field technical resources on support services portal,

• Monitor resource schedules to ensure prompt time entry on service requests,

• Work with logistics to drive the HW replacement process.

Job Type: Full-time

Salary: ₹14,000.00 – ₹15,000.00 per month

Benefits:

• Work from home

Schedule:

• Morning shift

Ability to commute/relocate:

• Kolkata, Kolkata – 700072, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Notice Period
• Current Salary

Education:

• Bachelor’s (Preferred)

Experience:

• Technical Support Coordinator: 2 years (Preferred)
• Monitoring and replying incoming service emails: 2 years (Preferred)
• Proficient in MS PowerPoint, MS Excel: 2 years (Preferred)
• IT service delivery: 2 years (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 6289401305