Scrut Automation Looking for Customer Success Operations Analyst at India Full Time

Job Title: Customer Success Operations Analyst

Location: Bengaluru

Job Type: Full-time

Job Summary:

The Customer Success Operations Analyst plays a critical role in supporting and optimizing the efficiency of the Customer Success team. You will be responsible for analyzing customer success processes, implementing improvements, and leveraging technology to enhance overall operational effectiveness. The goal is to drive customer satisfaction, retention, and growth by ensuring streamlined and data-driven customer success operations.

Responsibilities:

• Analyze end-to-end customer success processes to identify bottlenecks, inefficiencies, and areas for improvement.
• Develop and maintain key performance indicators (KPIs) and dashboards to monitor customer success metrics.
• Provide actionable insights and recommendations based on data analysis to drive strategic decision-making within the Customer Success team.
• Oversee the utilization and optimization of customer success tools and systems.
• Collaborate with stakeholders to implement new tools or features that enhance the team’s capabilities.
• Create and maintain comprehensive documentation of customer success processes and procedures.
• Assist in developing and delivering training programs for Customer Success team members on new processes, tools, and best practices.
• Work closely with the Customer Success team to gather and analyze customer feedback.
• Identify patterns and trends in customer feedback to inform continuous improvement initiatives.
• Collaborate with cross-functional teams, including Sales, Marketing, Billing, and Product Development, to ensure alignment on customer success strategies.
• Implement process enhancements that contribute to improved customer satisfaction and team productivity.

Qualifications:

• Bachelor’s degree in Business, Operations Management, or a related field.
• Proven experience in a similar operational role, preferably within a customer success or client-facing environment.
• Strong analytical skills with the ability to translate data into actionable insights.
• Familiarity with customer success tools and platforms.
• Excellent communication and interpersonal skills.
• Detail-oriented with a focus on process optimization.
• Proficient in data analysis and visualization tools (e.g., Excel, Tableau).

Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.